Site Experience & Operations Lead

CBRE Group, Inc.; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

CBRE Group, Inc. is seeking a Site Operations Lead for the Washington DC office to manage facilities and deliver a premier workplace experience for employees, guests, and vendors.

You will collaborate with IT/AV, vendors, and cross-functional teams to ensure smooth events, operations, and cost controls while upholding CBRE RISE values. This role covers on-site responsibilities and regional support.

Responsibilities

• First point of contact for communications between landlord, employees and service providers by ensuring procedures, policies, and reporting formats are understood and implemented.
• Cultivate relationships with employees and team members to create a welcoming workplace experience.
• Partner with Center of Excellence teams to deliver programming, site activations and maintenance programs.
• Liaise with IT/AV teams to confirm technical requirements, troubleshoot issues, and support presentations or hybrid meeting needs during events.
• Manage vendor relationships, service contracts, budgets, and cost-saving initiatives while maintaining high service standards.
• Seek feedback, ask thoughtful questions, and apply learning to strengthen hospitality and workplace operations.
• Build and maintain trusted client relationships; work with clients, partners, and vendors to resolve conflicting priorities.
• Organize on-site events, secure event space, set up/tear down, and coordinate delivery of supplies.
• Manage janitorial or maintenance work orders; coordinate mail and office supply services and onboarding.
• Develop and control annual operating budgets; forecast plans and prepare monthly performance reports.
• Oversee programs run by third party vendors including food delivery, events, security, or transportation and ensure invoices are accurate.
• Resolve complex problems and apply learning to meet team objectives and may establish new techniques.

Job description

CBRE Group, Inc. is seeking a Site Operations Lead for the Washington DC office to manage facilities and deliver a premier workplace experience for employees, guests, and vendors.

You will collaborate with IT/AV, vendors, and cross-functional teams to ensure smooth events, operations, and cost controls while upholding CBRE RISE values. This role covers on-site responsibilities and regional support.