Site Operations Lead

CBRE Group, Inc.; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

CBRE Group, Inc. is seeking a Site Operations Lead for the Washington DC office to manage facilities and deliver a premier workplace experience for employees, guests, and vendors.

You will collaborate with IT/AV, vendors, and cross-functional teams to ensure smooth events, operations, and cost controls while upholding CBRE RISE values. This role covers on-site responsibilities and regional support.

Responsibilities

• First point of contact for communications between landlord, employees and service providers by ensuring procedures, policies, and reporting formats are understood and implemented.
• Cultivate relationships with employees and team members to create a welcoming workplace experience.
• Partner with Center of Excellence teams to deliver programming, site activations and maintenance programs.
• Liaise with IT/AV teams to confirm technical requirements, troubleshoot issues, and support presentations or hybrid meeting needs during events.
• Manage vendor relationships, service contracts, budgets, and cost-saving initiatives while maintaining high service standards.
• Seek feedback, ask thoughtful questions, and apply learning to strengthen hospitality and workplace operations.
• Build and maintain trusted client relationships; work with clients, partners, and vendors to resolve conflicting priorities.
• Organize on-site events, secure event space, set up/tear down, and coordinate delivery of supplies.
• Manage janitorial or maintenance work orders; coordinate mail and office supply services and onboarding.
• Develop and control annual operating budgets; forecast plans and prepare monthly performance reports.
• Oversee programs run by third party vendors including food delivery, events, security, or transportation and ensure invoices are accurate.
• Resolve complex problems and apply learning to meet team objectives and may establish new techniques.

Job description

About the Role:

As a CBRE Site Operations Lead, you will serve as the primary facilities and workplace experience point of contact in the Washington DC office for employees, event hosts, clients, visitors, and vendors, providing white-glove hospitality at every touchpoint.

This job is a part of the Facilities Management/Workplace Experience functional area which focuses on all aspects of the site operations and employee experience providing support to the business units at this location.

What You’ll Do:

• First point of contact for communications between landlord, employees and service providers by ensuring all procedures, policies, and reporting formats are understood, and implemented.
• Cultivate strong relationships with employees and team members to create a welcoming and personalized workplace experience
• Partner with Center of Excellence teams to deliver programming, site activations and maintenance programs.
• Liaise with IT/AV teams to confirm technical requirements, troubleshoot issues, and support presentations or hybrid meeting needs during events.
• Manage vendor relationships, service contracts, budgets, and cost-saving initiatives while maintaining high service standards.
• Seek feedback, ask thoughtful questions, and apply learning to strengthen hospitality, workplace operations, and event execution.
• Build and maintain a trusted client relationship. Work with clients, partners, and vendors to resolve conflicting priorities.
• In partnership with business units or workplace experience team, organize and manage on‑site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Develop and control annual budgets for operating expenses. Forecast management plans and prepare monthly performance reports, explaining variances.
• Oversee programs ran by third party vendors. This includes food delivery, organizing events, security, or transportation. Ensure all invoices for business services billed accurately.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.
• Provide support to region (New York City, Toronto, London) as needed (events, administrative tasks, projects, MAC etc).