Site Operations Lead

CBRE HV; Washington (District of Columbia); On-site; USD 56,000 - 66,000; Full time

Job summary

CBRE Group, Inc. in Washington DC is seeking a Site Operations Lead to act as the primary facilities and workplace experience contact for employees, hosts, clients, visitors, and vendors.

You will deliver white-glove hospitality, oversee on-site events, and coordinate with IT/AV for presentations and hybrid meetings. You will also manage vendors, contracts, budgets, and reporting while driving improvements in hospitality and operations across the site.

Qualifications

• High School Diploma or GED with 5+ years of job-related experience.
• Ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products (Word, Excel, Outlook).
• Excellent organizational skills with a master-level inquisitive mindset.
• Exceptional math skills for calculating percentages, discounts, and markups.

Responsibilities

• Serve as the primary facilities and workplace experience point of contact in the Washington DC office.
• Manage vendor relationships, service contracts, budgets, and cost-saving initiatives.
• Coordinate on-site events and workplace services including mail and onboarding.
• Forecast and report monthly performance and operating budgets.
• Support region offices when needed.

Skills

Microsoft Office

Organizational skills

Communication skills

Budgeting & cost control

Problem solving

Education

High School Diploma or GED

Job description

As a CBRE Site Operations Lead, you will serve as the primary facilities and workplace experience point of contact in the Washington DC office for employees, event hosts, clients, visitors, and vendors, providing white-glove hospitality at every touchpoint.

This job is a part of the Facilities Management/Workplace Experience functional area which focuses on all aspects of the site operations and employee experience providing support to the business units at this location.

What You'll Do:

• First point of contact for communications between landlord, employees and service providers by ensuring all procedures, policies, and reporting formats are understood, and implemented.
• Cultivate strong relationships with employees and team members to create a welcoming and personalized workplace experience
• Partner with Center of Excellence teams to deliver programming, site activations and maintenance programs.
• Liaise with IT/AV teams to confirm technical requirements, troubleshoot issues, and support presentations or hybrid meeting needs during events.
• Manage vendor relationships, service contracts, budgets, and cost-saving initiatives while maintaining high service standards.
• Seek feedback, ask thoughtful questions, and apply learning to strengthen hospitality, workplace operations, and event execution.
• Build and maintain a trusted client relationship. Work with clients, partners, and vendors to resolve conflicting priorities.
• In partnership with business units or workplace experience team, organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Develop and control annual budgets for operating expenses. Forecast management plans and prepare monthly performance reports, explaining variances.
• Oversee programs ran by third party vendors. This includes food delivery, organizing events, security, or transportation. Ensure all invoices for business services billed accurately.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.
• Provide support to region (New York City, Toronto, London) as needed (events, administrative tasks, projects, MAC etc).

Qualifications

What You'll Need:

• High School Diploma or GED with 5+ years of job-related experience. Prior shift manager or supervisory experience preferred.
• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
• Requires the ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Excellent organizational skills with a master- level inquisitive mindset.
• Exceptional math skills. Ability to calculate sophisticated figures such as percentages, discounts, and markups.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

We offer a competitive compensation package, complete with benefits (Medical/Dental/Vision/401(k)/Disability/Paid holidays/vacation).

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Site Operations Lead position is $40.87 per hour and the maximum salary for the Site Operations Lead position is $48.07 per hour. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. We offer a competitive compensation package, complete with benefits (Medical/Dental/Vision/401(k)/Disability/Paid holidays/vacation).

Additional Information

If you require any adjustments or support in connection with your application or the recruitment process, please contact [e-mail] . We are committed to ensuring that all candidates can participate fully in the process.