Sign/Print/Graphic Design Project Manager

Alphagraphicsfranchise; Shirley (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

AlphaGraphics is seeking a Project Manager to boost inside sales and support Account Executives. You will maintain client accounts, upsell where appropriate, and ensure positive customer experiences while coordinating proofs, estimates, and job quality across Adobe Suite workflows.

The role requires strong communication, organizational skills, and the ability to manage multiple steps from inquiry to delivery, with emphasis on building lasting client relationships and accurate pricing.

Qualifications

• Experience in project management is preferred but not required.
• Knowledge of printing and prepress.
• Solid knowledge of MIS systems and order entry processes.
• Ability to build relationships with customers and teammates.
• Strong analytical and planning skills.
• Excellent writing and verbal communication.
• Professional appearance and decorum.
• Strong organizational and time-management skills.
• Experience in Digital Design (Adobe Creative Suites); certification preferred.

Responsibilities

• Increase center’s inside sales and support the Account Executive as needed to boost sales.
• Know products, processes, pricing; manage proofs and estimates.
• Edit/Create print-ready files using Adobe Suite.
• Maintain pricing strategies and customer billing procedures.
• Communicate job progress to customers through the production process.
• Maintain CRM; update mailing lists and respond to inquiries.
• Assist on production floor when required.
• Upsell and cross-sell when opportunities arise.
• Capture customer specifics using Job Analysis questions.

Skills

Project management

Relationship building

Analytical skills

Verbal & written communication

Time management

Customer focus

Tools

Adobe Creative Suite

CRM software

MIS systems

Job description

As a Project Manager at AlphaGraphics, your primary role will be to increase the center’s inside sales and support the Account Executive as needed. This responsibility should always focus on increasing the center’s sales, drawing in new customers and contacts, maintaining center accounts, expanding our penetration into existing accounts, and creating a positive experience for our clients.

Project Manager Responsibilities:

• Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
• Maintains a professional appearance
• Ensure all clients have a positive customer experience
• Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area)
• Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities
• Captures customer’s specifics using “Job Analysis” questions
• Asks probing questions
• Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up
• Edit/Create new print ready files using products from Adobe Suite
• Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
• Routinely resolves customer inquiries and complaints
• Displays necessary mastery of MIS tools to create and estimate customer projects effectively.
• Maintains current pricing strategies and customer billing procedures

An AlphaGraphics Project Manager performs all business development functions related to Inside Sales, including the following:

• Assists in updating the mailing list database
• Assists sales rep functions and inside production when requested
• Contact leads from quarterly lists to schedule in person meetings
• Follows up and manages Inbound Leads
• Follows up on targeted direct mail or local Shop mailings
• Keep customers informed regarding their job’s progress through the production process
• Shows proficiency in regular use of CRM tools
• Effectively manages all communication methods currently available to them to respond timely to customer inquiries
• Assists on production floor when needed

Project Manager Qualifications

• Project Management experience is preferred but not required
• Knowledge of printing and prepress
• Possesses a solid knowledge of MIS systems and order entry processes
• Ability to effectively build relationships with customers and teammates
• Strong analytical skills (break projects into steps or sets)
• Excellent writing and verbal skills
• Professional appearance and decorum
• Strong organizational and time-management skills
• Experience in Digital Design (Adobe Creative Suites). Certification preferred.