Betteridge Showroom Manager

The Watches of Switzerland Group; Greenwich (CT); On-site; USD 65,000 - 95,000; Full time

Job summary

The Watches of Switzerland Group is seeking a Showroom Manager in Greenwich, CT, to lead daily showroom operations with a focus on delivering exceptional client service and a premium luxury experience. You will set expectations for the team, coach staff, and collaborate with the Showroom Director to drive sales and standards.

Ideal candidates bring 2+ years in luxury retail, strong product knowledge of watches, and proficiency with MS Office and retail systems.

Qualifications

• 2+ years of retail service experience required.
• Knowledge of watch trends and competition in the marketplace.
• Proficiency with MS Office and familiarity with retail systems.
• Strong communication skills with clients and team.

Responsibilities

• Achieve and exceed goals through sales strategies, clienteling, sourcing new clients and maintaining long-term relationships with clients.
• Evaluate team performance and provide coaching to prioritize service and selling.
• Stay current with market competition, industry trends and client shopping behavior.
• Forecast, plan and budget for payroll and staffing needs.

Skills

Customer service

Communication skills

Leadership

Coaching

Teamwork

Education

High school diploma or equivalent

College degree or equivalent work experience preferred

Tools

MS Office

Retail systems

Job description

Job Objective

The Showroom Manager will be responsible for assisting in the management of general showroom functions, with a primary focus on providing excellent client service, cultivating a professional and pleasant environment for all staff members, setting standards for each colleague for which they are accountable and working closely with others on the management team.

Responsibilities

• Achieve and exceed goals through sales strategies, clienteling, sourcing new clients and maintaining and building productive long-term relationships with existing clients
• Evaluate performance of all team members and provide consistent coaching where service and selling are top priorities; create and modify action plans for the continuous development of staff
• Stay current with market competition, industry, watch trends and client shopping behaviors
• Demonstrate strong business acumen; strategically forecast, plan and budget to the needs of the business (i.e. payroll, staffing, etc.)
• Manage daily operational tasks according to SW standards including selling and service
• Assist with recruitment and retention efforts
• Serve as a leader within the building in support of the Showroom Director
• Support an environment of teamwork, trust and collaboration with peers, clients and supervisors
• Develop product knowledge skills and remain aware of current collections that are in-showroom and on-line; cascade and train information to the broader team
• Foster a showroom environment that delivers renowned and authentic service to create a Luxury client experience
• Other tasks and responsibilities as assigned by management.

Working Conditions and Environment

• Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays

Knowledge and Skills Required

Experience

• 2+ years of retail service experience required, preferably luxury retail environment

Skills

• Current knowledge of watch trends and competition in the marketplace
• High school diploma or equivalent; college degree or equivalent work experience preferred
• Proficiency with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)
• Ability to communicate effectively with clients and team (both oral and written)