Showroom Manager — Sales & Experience Leader

Lovesac Company; Lone Tree (CO); On-site; USD 97,424,000 - 120,347,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid Parental Leave

Paid Time Off

Medical, Dental and Vision Plans

Associate Discount

Job summary

Lovesac is seeking a Showroom Manager in Lone Tree, CO to own sales results, engage customers, and lead a high-performing team on the showroom floor. You will drive the customer journey from greeting to close, ensuring memorable experiences and strong brand tours.

You will recruit, coach, and retain Associates, enforce brand standards, and manage day-to-day operations to support growth and profitability in a fast-paced environment.

Qualifications

• 18 years of age or older.
• Minimum of 2 years of management experience in a retail environment.
• Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights, to ensure you capitalize on demand, outperform goals, and maximize your earnings.
• Able to effectively utilize technology for sales and customer support including demonstrating products, assisting customers and utilizing internal CRM systems to enhance customer experience and drive future outreach.
• Must be able to travel, as required by the Company in its sole discretion, to local stores, third-party vendors and occasional meetings including our annual company event using various forms of transportation.
• Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property. Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
• Ability to stand and walk for extended periods, up to 8 hours per shift. Must be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position and be able to assemble furniture while working on the selling floor. This position regularly requires the following actions: bending, twisting, kneeling, reaching, stooping, crawling, and climbing.

Responsibilities

• Lead from the floor with energy and optimism, actively selling while setting expectations for the Lovesac selling process, maintaining a strong quote pipeline, and driving consistent quote reviews.
• Own the full customer journey with curiosity and adaptability, setting the standard, using insights to guide performance, and holding the team accountable to convert, deliver exceptional service, and build lasting client relationships.
• Model expert product knowledge while fostering a fun, engaging environment - coaching the team to deliver compelling brand tours, meaningful education, and memorable experiences while actively closing business yourself.
• Drive long-term impact and sales growth by building genuine connections that fuel loyalty, repeat business, and brand advocacy, embracing change and opportunity along the way.
• Run the business with confidence and agility, owning P&L performance through strong decision-making, disciplined execution, and a willingness to navigate ambiguity to deliver results, meeting and exceeding your goals and KPIs.

Job description

Lovesac is seeking a Showroom Manager in Lone Tree, CO to own sales results, engage customers, and lead a high-performing team on the showroom floor. You will drive the customer journey from greeting to close, ensuring memorable experiences and strong brand tours.

You will recruit, coach, and retain Associates, enforce brand standards, and manage day-to-day operations to support growth and profitability in a fast-paced environment.