Showroom Manager (1340)

Mayors Jewelers; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Mayors Jewelers in Miami seeks a Showroom Manager to lead client-facing excellence and coach staff in a luxury environment.

You will drive sales through clienteling, stay ahead of watch trends, and collaborate with the showroom team to deliver authentic, high-end service daily.

Qualifications

• 2+ years of retail service experience required, preferably luxury retail environment.
• Knowledge of watch trends and market competition.

Responsibilities

• Achieve and exceed sales goals through clienteling and relationship-building.
• Evaluate performance and coach staff to maintain high service and selling standards.
• Stay current with market competition and watch trends.
• Forecast, plan and budget to the needs of the business.
• Manage daily showroom tasks including selling and service.
• Assist with recruitment and retention efforts.
• Lead in absence of Showroom Director and support teamwork.
• Develop product knowledge and train staff on current collections.
• Deliver a luxury client experience through authentic service.

Skills

Watch trends

Clienteling

Staff coaching

Communication

Education

High school diploma or equivalent

College degree preferred

Tools

MS Office

Retail systems

Job description

Job Objective

The Showroom Manager will be responsible for assisting in the management of general showroom functions, with a primary focus on providing excellent client service, cultivating a professional and pleasant environment for all staff members, setting standards for each colleague for which they are accountable and working closely with others on the management team.

Responsibilities

• Achieve and exceed goals through sales strategies, clienteling, sourcing new clients and maintaining and building productive long-term relationships with existing clients
• Evaluate performance of all team members and provide consistent coaching where service and selling are top priorities; create and modify action plans for the continuous development of staff
• Stay current with market competition, industry, watch trends and client shopping behaviors
• Demonstrate strong business acumen; strategically forecast, plan and budget to the needs of the business (i.e. payroll, staffing, etc.)
• Manage daily operational tasks according to SW standards including selling and service
• Assist with recruitment and retention efforts
• Serve as a leader within the building in support of the Showroom Director
• Support an environment of teamwork, trust and collaboration with peers, clients and supervisors
• Develop product knowledge skills and remain aware of current collections that are in-showroom and on-line; cascade and train information to the broader team
• Foster a showroom environment that delivers renowned and authentic service to create a Luxury client experience

Other Tasks And Responsibilities As Assigned By Management

Working Conditions and Environment

• Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays

Experience

Knowledge and Skills Required

• 2+ years of retail service experience required, preferably luxury retail environment

Skills

• Current knowledge of watch trends and competition in the marketplace
• High school diploma or equivalent; college degree or equivalent work experience preferred
• Proficiency with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)
• Ability to communicate effectively with clients and team (both oral and written)