Showroom Experience Specialist

Graceland Windows and Doors LLC; Forest Hill (TN); On-site; USD 32,000 - 52,000; Full time

Job summary

Pella TN is seeking a Showroom Specialist to welcome walk-in and call-in customers, guide them to the right product, and answer questions with clarity. You will be the first point of contact in the showroom, ensuring a smooth customer flow and accurate information exchange.

The role emphasizes product demonstrations, top-notch customer service, and administrative support for the sales team, requiring energy, enthusiasm, and a friendly, helpful attitude.

Qualifications

• Organizational, social, and customer focus skills are necessary along with strong product knowledge
• Outlook, Microsoft Word, Excel, PowerPoint etc.
• Strong math skills and good data entry skills are required along with the demonstrated ability to be creative.
• A high level of energy, confidence and top notch customer service

Responsibilities

• Displays and/or demonstrates product in showrooms, using samples or catalogs, emphasizing features and benefits of Pella products.
• Answers and accurately directs customer calls for both internal and external customers by asking leading questions and prequalifying.
• Maintains a favorable and hospitable setting for all customers in the showroom
• Responsible for taking the appropriate action and contacting those required to resolve showroom concerns
• Provides administrative support for sales and management.
• Administers, verifies, and communicates accurate product or customer information.

Skills

Customer service

Product knowledge

Organizational skills

Data entry

Communication skills

Tools

Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Pella TN is seeking a Showroom Specialist to welcome walk-in and call-in customers, guide them to the right product, and answer questions with clarity. You will be the first point of contact in the showroom, ensuring a smooth customer flow and accurate information exchange.

The role emphasizes product demonstrations, top-notch customer service, and administrative support for the sales team, requiring energy, enthusiasm, and a friendly, helpful attitude.