Showroom Ambassador

Graceland Windows and Doors LLC; Forest Hill (TN); On-site; USD 32,000 - 52,000; Full time

Job summary

Pella TN is seeking a Showroom Specialist to welcome walk-in and call-in customers, guide them to the right product, and answer questions with clarity. You will be the first point of contact in the showroom, ensuring a smooth customer flow and accurate information exchange.

The role emphasizes product demonstrations, top-notch customer service, and administrative support for the sales team, requiring energy, enthusiasm, and a friendly, helpful attitude.

Qualifications

• Organizational, social, and customer focus skills are necessary along with strong product knowledge
• Outlook, Microsoft Word, Excel, PowerPoint etc.
• Strong math skills and good data entry skills are required along with the demonstrated ability to be creative.
• A high level of energy, confidence and top notch customer service

Responsibilities

• Displays and/or demonstrates product in showrooms, using samples or catalogs, emphasizing features and benefits of Pella products.
• Answers and accurately directs customer calls for both internal and external customers by asking leading questions and prequalifying.
• Maintains a favorable and hospitable setting for all customers in the showroom
• Responsible for taking the appropriate action and contacting those required to resolve showroom concerns
• Provides administrative support for sales and management.
• Administers, verifies, and communicates accurate product or customer information.

Skills

Customer service

Product knowledge

Organizational skills

Data entry

Communication skills

Tools

Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Description

Summary:

Pella TN, an innovative, dynamic, growing company is looking for a Showroom Specialist. If you are a confident, outgoing, welcoming individual who is focused on detail and top notch customer service, open the window to your next career challenge and apply with Pella TN today!

This position serves as the first point of contact for the Pella Showroom customer walk-ins and call-ins and contributes to sales success by properly directing customers to the appropriate department and answers product related questions. Must be a quick learner and have a desire to be a product expert. In addition, he/she will provide administrative assistance to sales and administration.

Essential Duties:

• Must be an outgoing person with a positive and enthusiastic attitude.
• Display and/or demonstrate product in showrooms, using samples or catalogs, emphasizing features and benefits of Pella products.
• Answers and accurately directs customer calls for both internal and external customers by asking leading questions and prequalifying. Sets proper customer expectations regarding the retail replacement process.
• Maintains a favorable and hospitable setting for all customers in the showroom
• Responsible for taking the appropriate action and contacting those required to resolve showroom concerns
• Provides administrative support for sales and management.
• Administers, verifies, and communicates accurate product or customer information.

Requirements

Qualifications:

• Organizational, social, and customer focus skills are necessary along with strong product knowledge
• Outlook, Microsoft Word, Excel, PowerPoint etc.
• Strong math skills and good data entry skills are required along with the demonstrated ability to be creative.
• A high level of energy, confidence and top notch customer service