Showroom Experience Coordinator

Pella Corporation; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Pella Windows & Doors in Austin, TX is seeking a Showroom Experience Coordinator to greet visitors, answer calls, qualify needs, and schedule appointments for the sales team. The role focuses on delivering a welcoming experience and facilitating smooth showroom operations.

Prior customer service or retail experience is preferred. The coordinator will manage customer information in CRM, support sales activities, and help homeowners find fitting window and door solutions while maintaining an

Qualifications

• High school diploma or GED.
• 1+ years of customer service, retail, hospitality, administrative support, or related experience preferred.
• Strong verbal and written communication skills.
• Professional phone, email, and customer-service etiquette.
• Strong organizational skills with excellent attention to detail.
• Ability to multitask in a fast-paced environment.
• Positive, team-oriented attitude with a strong desire to learn.

Responsibilities

• Serve as the first point of contact for showroom visitors and calls.
• Welcome customers and create a positive showroom experience.
• Qualify opportunities by asking thoughtful questions.
• Schedule appointments for Outside Sales Representatives.
• Enter and maintain accurate customer information in CRM.
• Follow up with inquiries and showroom leads.
• Set expectations for the window and door replacement process.
• Assist customers with service-related requests.

Skills

Customer service

Communication

Organization

Multitasking

Attention to detail

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

CRM systems

Job description

Showroom Experience Coordinator

Location: Austin, TX

Schedule: Onsite | Monday-Friday | 8:00 AM-5:00 PM

Make an Impact with Pella

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where you can build relationships, solve problems, and support a high-performing sales team?

Pella Windows & Doors is seeking a Showroom Experience Coordinator to serve as the first point of contact for customers visiting or calling our Austin showroom. In this role, you will create a welcoming experience, qualify customer needs, schedule appointments, support sales activities, and help homeowners find solutions that enhance their homes.

This is an excellent opportunity for someone with customer service, retail, hospitality, administrative, or inside sales experience who enjoys interacting with people and keeping operations running smoothly.

What You'll Do

Customer Experience & Lead Management

• Serve as the first point of contact for showroom visitors and incoming customer calls.
• Welcome customers and create a positive, professional showroom experience.
• Ask thoughtful questions to understand customer needs and qualify opportunities.
• Schedule appointments for Outside Sales Representatives.
• Enter and maintain accurate customer information in CRM and lead management systems.
• Follow up with customer inquiries and showroom leads.
• Set clear expectations regarding the window and door replacement process.
• Assist customers with service-related requests and inquiries.

Showroom Operations

• Maintain an organized, clean, and inviting showroom environment.
• Assist with product displays, literature, and sample inventory.
• Coordinate resolution of showroom facility needs and maintenance issues.
• Monitor office and showroom supply levels and submit replenishment requests.
• Support special events, home shows, and showroom presentations as needed.

Sales & Administrative Support

• Provide administrative support to Outside Sales Representatives and management.
• Prepare reports, track leads, appointments, and showroom activity.
• Assist with quoting, customer communications, and order-related inquiries.
• Research and communicate accurate product information.
• Support onboarding and showroom training activities when needed.
• Occasionally process customer deposits and sales transactions.

What We're Looking For

Required Qualifications

• High school diploma or GED.
• 1+ years of customer service, retail, hospitality, administrative support, or related experience preferred.
• Strong verbal and written communication skills.
• Professional phone, email, and customer-service etiquette.
• Strong organizational skills with excellent attention to detail.
• Ability to multitask in a fast-paced environment.
• Positive, team-oriented attitude with a strong desire to learn.

Technology Skills

• Proficiency in Microsoft Office including Outlook, Word, and Excel.
• Ability to quickly learn CRM systems and internal business software.

Preferred Qualifications

• Experience in home improvement, construction, building materials, or related industries.
• Experience supporting sales teams or managing customer appointments.
• Knowledge of windows, doors, or construction terminology is helpful but not required.

Why Join Pella?

• Stable, established industry leader with a strong reputation
• Collaborative and supportive team environment
• Opportunity for career growth within sales, operations, and customer experience functions
• Meaningful work helping homeowners improve their homes
• Professional training and development opportunities