Showroom Experience Lead | Customer Care & Sales Support

Pella Corporation; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Pella Windows & Doors in Austin, TX is seeking a Showroom Experience Coordinator to greet visitors, answer calls, qualify needs, and schedule appointments for the sales team. The role focuses on delivering a welcoming experience and facilitating smooth showroom operations.

Prior customer service or retail experience is preferred. The coordinator will manage customer information in CRM, support sales activities, and help homeowners find fitting window and door solutions while maintaining an

Qualifications

• High school diploma or GED.
• 1+ years of customer service, retail, hospitality, administrative support, or related experience preferred.
• Strong verbal and written communication skills.
• Professional phone, email, and customer-service etiquette.
• Strong organizational skills with excellent attention to detail.
• Ability to multitask in a fast-paced environment.
• Positive, team-oriented attitude with a strong desire to learn.

Responsibilities

• Serve as the first point of contact for showroom visitors and calls.
• Welcome customers and create a positive showroom experience.
• Qualify opportunities by asking thoughtful questions.
• Schedule appointments for Outside Sales Representatives.
• Enter and maintain accurate customer information in CRM.
• Follow up with inquiries and showroom leads.
• Set expectations for the window and door replacement process.
• Assist customers with service-related requests.

Skills

Customer service

Communication

Organization

Multitasking

Attention to detail

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

CRM systems

Job description

Pella Windows & Doors in Austin, TX is seeking a Showroom Experience Coordinator to greet visitors, answer calls, qualify needs, and schedule appointments for the sales team. The role focuses on delivering a welcoming experience and facilitating smooth showroom operations.

Prior customer service or retail experience is preferred. The coordinator will manage customer information in CRM, support sales activities, and help homeowners find fitting window and door solutions while maintaining an