Showroom Experience Specialist

Supply New England; Burlington (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Supply New England is seeking a Showroom Coordinator in Burlington, MA to support showroom operations and customer interactions. You will greet customers, qualify leads, manage samples and presentations, and assist with vendor and order processes.

Ideal candidates bring an associate degree with an interest in interior design, basic sales experience, and strong tech skills (CRM, Office 365, design software). This is a full-time on-site role with training.

Qualifications

• Associate degree required; interior design or related field a plus.
• Interest in interior design and home decor.
• Retail or sales experience a plus.
• Proficient with modern technology: apps, virtual meetings, document sharing, CRM, multi‑platform integration.
• Proficient in Microsoft Office 365 (Outlook, Teams, SharePoint, PowerPoint, Excel).
• Experience with graphic or home design/architecture software a plus.

Responsibilities

• Provide showroom, manager, and general support.
• Greet and qualify all customers coming in.
• Use Salesforce to communicate with showroom team.
• Assign customer to appropriate consultant.
• Monitor customer flow including wait times and appointments.
• Send out daily follow-up emails.
• Answer phones and assist callers.
• Work with manager and staff to monitor showroom maintenance.
• Monitor, organize, and maintain showroom samples, literature & printed assets.
• Assist staff with vendors by checking on POs, delivery status, obtaining information, etc.
• Organize and maintain back office.
• Assist customers with taking payment, checking order status, and smaller transactional sales.
• Assist with sample requests for projects.
• Work with Customer Support Specialist to assist customers with returns, etc.
• Create Spec Books for Consultants.
• Create Mood Boards, Customer Presentations, & Sample Boxes for consultants.
• Help store manager with daily agenda & keeping associates on schedule as requested.
• Order supplies for showroom.
• Prepare the showroom for opening and closing.
• Attend & complete all trainings offered - including online & in-person.
• Attend field measures & site visits with designers as requested.
• Attend events as requested - in-hours & off-site.
• Assist with execution of in-house events as requested.

Skills

Interiors interest

Sales experience

Tech literacy

CRM proficiency

Graphic/home design software

Education

Associate's Degree

Tools

Salesforce

Microsoft Office 365

Graphic/home design software

Job description

Supply New England is seeking a Showroom Coordinator in Burlington, MA to support showroom operations and customer interactions. You will greet customers, qualify leads, manage samples and presentations, and assist with vendor and order processes.

Ideal candidates bring an associate degree with an interest in interior design, basic sales experience, and strong tech skills (CRM, Office 365, design software). This is a full-time on-site role with training.