Showroom Coordinator

Supply New England; Burlington (MA); On-site; USD 36,000 - 54,000; Full time

Job summary

Supply New England in Burlington, MA is seeking a Showroom Coordinator to greet customers, qualify leads, and support showroom operations. You will use Salesforce to assign customers to consultants, monitor flow, and handle follow-up communications, while assisting with sample requests and back-office tasks.

Ideal candidates have an Associates degree in interior design or related field, interest in home décor, and familiarity with Microsoft 365, CRM systems, and design software.

Qualifications

• Minimum Associates Degree. Interior Design or related a plus.
• Interest in interior design and home décor.
• Retail or other sales experience a plus.
• Strong command level of cutting-edge technology – various apps, all aspects of virtual meetings, document sharing, CRM, multi-platform integration.
• Microsoft Office 365 (Outlook, Teams, SharePoint, PowerPoint, Excel)
• Adobe Acrobat Pro experience a plus
• Experience with graphic or home design/architecture software a plus.

Responsibilities

• Greet & qualify all customers coming in.
• Use Salesforce to communicate with showroom team; assign customer to appropriate consultant.
• Monitor customer flow incl wait times & appointments and send daily follow-up emails.
• Answer phones & assist callers; assist staff with vendors by checking on POs and delivery status.
• Organize and maintain back office; create Spec Books for Consultants and Mood Boards.
• Assist with sample requests and returns; help with contracts for design services.

Job description

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Category Sales and Marketing

Description

• Showroom Support
  • Greet & qualify all customers coming in
  • Use Salesforce to communicate with showroom team
    • Assign customer to appropriate consultant
    • Monitor customer flow incl wait times & appointments
    • Send out daily follow-up emails
  • Answer phones & assist callers
  • Work with manager & staff to monitor showroom maintenance
  • Monitor, organize, and maintain showroom samples, literature & printed assets
  • Assist staff with vendors by checking on POs, delivery status, obtaining information, etc.
  • Organize and maintain back office
  • Assist customers with tasks such as:
    • Taking a payment
    • Checking order status
    • Smaller transactional sales (ie, toilet seat, accessories, etc)
  • Assist with sample requests for projects
  • Work with Customer Support Specialist to assist customers with returns, etc.
  • Create Spec Books for Consultants
  • Create Mood Boards, Customer Presentations, & Sample Boxes for consultants
  • Create contracts for design services
• Manager Support
  • Help store manager with daily agenda & keeping associates on schedule as requested
  • Order supplies for showroom.
  • Prepare the showroom for opening and closing. Turn on/off lighting, clean and maintain active displays, clear samples & prepare work surfaces for the next business day, etc.
• General
  • Attend & complete all trainings offered – incl. online & in-person
  • Attend field measures & site visits with designers as requested
  • Attend events as requested – in-house & off-site
    • Assist with execution of in-house events as requested

Required Education and Experience

• Minimum Associates Degree. Interior Design or related a plus.
• Must have interest in interior design and home décor.
• Retail or other sales experience a plus.
• Strong command level of cutting-edge technology – various apps, all aspects of virtual meetings, document sharing, CRM, multi-platform integration.
• Microsoft Office 365 (All aspects of Outlook, Teams, SharePoint, PowerPoint, Excel)
• Adobe Acrobat Pro experience a plus
• Experience with graphic or home design/architecture software a plus.

Position Requirements

Full-Time/Part-Time Full-Time

Shift -not applicable-

Keywords Showroom Kitchen and Bath; Bath Coordinator Gallery Administrator

Wage

Location Burlington

Position Showroom Coordinator

Number of Openings 1

Exempt/Non-Exempt Non-Exempt

Open Date 10/15/2026

About the Organization

Supply New England is a well-established company which provides plumbing, heating, cooling and generator equipment and supplies for contractors throughout Southern New England in MA and RI.

This position is currently accepting applications.