Showroom Experience Lead | Client Engagement & Hospitality

MillerKnoll; New York (NY); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Paid Time Off

Job summary

MillerKnoll is seeking a Showroom Experience Manager to lead client engagements both onsite and virtually, ensuring seamless experiences aligned with brand standards. You will oversee planning, storytelling, and hospitality logistics in a flagship showroom.

Role requires 3–5+ years in client experience/hospitality, people management, and strong collaboration with cross-functional teams. Onsite five days a week with evening event coverage.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, Hospitality, Design, or related field.
• 3–5+ years of experience in client experience, hospitality, event strategy, marketing, or related disciplines.
• Demonstrated experience managing complex, high-visibility client engagements across multiple stakeholders.
• Previous people management experience required, with demonstrated ability to coach and develop team members.

Responsibilities

• Lead day-to-day planning and execution of onsite and virtual client engagements.
• Oversee agendas, storytelling, tours, and immersive elements tailored to objectives.
• Manage showroom experience scheduling and meeting room utilization.
• Coach and mentor team members, coordinate staffing and resources.

Skills

Client experience

Hospitality

Communication

Facilitation

Event planning

People management

Education

Bachelor’s degree in Business/Marketing/Communications/Hospitality/Design

Job description

MillerKnoll is seeking a Showroom Experience Manager to lead client engagements both onsite and virtually, ensuring seamless experiences aligned with brand standards. You will oversee planning, storytelling, and hospitality logistics in a flagship showroom.

Role requires 3–5+ years in client experience/hospitality, people management, and strong collaboration with cross-functional teams. Onsite five days a week with evening event coverage.