Design-Driven Client Services Project Lead

Knoll Inc.; Buffalo (NY); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Paid Time Off

Job summary

The Client Services Project Manager at MillerKnoll serves as the primary liaison to dealers, design firms, and architectural partners, supporting a designated territorial region and key accounts. You will ensure accurate order processing, timely communication, adherence to timelines, and successful delivery and installation of products.

You will work cross-functionally with Engineering, Design, Logistics, and Manufacturing to resolve issues, advocate for customers, and maintain high service

Qualifications

• Bachelor’s degree in design or project management preferred, or equivalent experience.
• 3–5 years in customer service, project management, sales, or related role; manufacturing or service industry preferred.
• Ability to read and interpret blueprints, technical drawings, and engineering documentation.
• Geiger/MK brand knowledge preferred.

Responsibilities

• Provide comprehensive customer service for product inquiries, pricing, lead times, service parts, order procedures, and samples.
• Determine causes and resolutions for warranty issues and serve as the point person for future warranty needs.
• Provide order status updates and support requests to expedite, delay, modify, or cancel orders.
• Coordinate and fulfill Quick Ship orders in partnership with Logistics and Manufacturing.
• Process service authorizations, invoices, and determine responsibility for internal charges.
• Offer installation guidance and coordinate site deliveries.
• Act as the central liaison between internal teams and external clients to define, communicate, and maintain project scope, timelines, and expectations.
• Provide dealer/client with engineering shop drawings for accuracy and approval prior to fabrication.
• Ensure all revisions or redline changes are captured, documented, and issued as change orders when applicable.
• Assist in prioritizing Drafting and Engineering schedules.
• Request and submit material samples as needed for customer approval.
• Conduct regular project status reviews with internal teams and advise customers of any changes, risks, or required adjustments.
• Confirm jobsite readiness and coordinate installation with dealers or contracted installation companies.
• Coordinate shipping requirements with the shipping department.
• Address punch‑list items and support resolution to completion.
• Serve as the customer advocate within the organization, escalating and tracking issues until resolved.
• Notify internal stakeholders when production or schedule delays occur and maintain visibility of customer ship dates across all teams.
• Maintain positive working relationships in a demanding environment with customers, co‑workers, and cross‑functional partners.
• Perform additional duties as assigned to meet business objectives.

Skills

Customer service

Project coordination

Communication skills

Time management

Education

Bachelor’s degree in design or project management

Tools

MS Office

ERP systems

Engineering software

Job description

The Client Services Project Manager at MillerKnoll serves as the primary liaison to dealers, design firms, and architectural partners, supporting a designated territorial region and key accounts. You will ensure accurate order processing, timely communication, adherence to timelines, and successful delivery and installation of products.

You will work cross-functionally with Engineering, Design, Logistics, and Manufacturing to resolve issues, advocate for customers, and maintain high service