Showroom Experience Manager, Client Engagement + Experience

MillerKnoll; New York (NY); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Paid Time Off

Job summary

MillerKnoll is seeking a Showroom Experience Manager to lead client engagements both onsite and virtually, ensuring seamless experiences aligned with brand standards. You will oversee planning, storytelling, and hospitality logistics in a flagship showroom.

Role requires 3–5+ years in client experience/hospitality, people management, and strong collaboration with cross-functional teams. Onsite five days a week with evening event coverage.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, Hospitality, Design, or related field.
• 3–5+ years of experience in client experience, hospitality, event strategy, marketing, or related disciplines.
• Demonstrated experience managing complex, high-visibility client engagements across multiple stakeholders.
• Previous people management experience required, with demonstrated ability to coach and develop team members.

Responsibilities

• Lead day-to-day planning and execution of onsite and virtual client engagements.
• Oversee agendas, storytelling, tours, and immersive elements tailored to objectives.
• Manage showroom experience scheduling and meeting room utilization.
• Coach and mentor team members, coordinate staffing and resources.

Skills

Client experience

Hospitality

Communication

Facilitation

Event planning

People management

Education

Bachelor’s degree in Business/Marketing/Communications/Hospitality/Design

Job description

Why join us

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Showroom Experience Manager

The Showroom Experience Manager, Client Engagement + Experience leads the planning, delivery, and continuous improvement of distinctive client experiences at a MillerKnoll flagship showroom. This role ensures all in-person and virtual engagements are seamless, strategic, and aligned with MillerKnoll's brand, design leadership, and commercial objectives. Serving as the on-site leader for Client Engagement + Experience (CEE), this role provides day-to-day oversight of local CEE team members and contract support resources, ensuring consistent execution and exceptional hospitality. The Showroom Experience Manager partners closely with Sales, Dealer partners, Showroom Operations, and cross-functional teams to deliver impactful client engagements, while working in close alignment with CEE leadership, who retains ownership of enterprise strategy, standards, and broader team development. This position is onsite in our showroom five days a week and participates in the rotating coverage for evening events.

Essential Functions

Client Experience Leadership & Execution

• Lead the day-to-day planning and execution of onsite and virtual client engagements, ensuring experiences are seamless, memorable, and strategically aligned.
• Oversee and curate agendas, storytelling, tours, and immersive elements tailored to specific client and business objectives.
• Manage showroom experience scheduling and meeting room utilization.
• Lead the team responsible for all hosting and hospitality logistics, including room setup, food and beverage displays, and post-engagement reset.
• In partnership with Sales, help to facilitate all client engagements to ensure an exceptional end-to-end experience.
• Ensure all engagements consistently reflect MillerKnoll's brand, experience standards, and design leadership.

On-Site Team Oversight & Coaching

• Provide day-to-day direction and oversight of local Client Engagement + Experience team.
• Coach and mentor team members to strengthen storytelling, execution excellence, and client engagement capabilities.
• Coordinate contract and temporary support resources, ensuring alignment with experience standards.
• Reinforce performance expectations, providing real-time feedback to ensure consistency and quality.
• Partner with CEE leadership on staffing needs, performance insights, and development opportunities.

Cross-Functional Collaboration

• Partner and collaborate closely with Showroom Operations leadership to share vision, strategic objectives and ways of working, and to align seamless delivery of intended experience outcomes.
• Collaborate with IT, Facilities and Operations teams to ensure spaces and tools support intended experience outcomes.
• Collaborate with Marketing, Product, and internal subject matter experts to ensure content, messaging, and storytelling remain current and relevant.

Insights, Analytics & Continuous Improvement

• Support the execution of client feedback programs, surveys, and reporting.
• Monitor and interpret local engagement insights and trends to identify opportunities for improvement.
• Drive continuous improvement in experience delivery, hospitality, and execution at the showroom level.

Program & Experience Management

• Manage the showroom-level pipeline of client engagements, including scheduling and prioritization.
• Support the planning and facilitation of presentations, workshops, events, and immersive experiences.
• Execute enterprise tools, templates, and standards established by CEE leadership.
• Contribute to pilots, special projects, and continuous improvement initiatives as needed.

Qualifications

Education & Experience

• Bachelor’s degree in Business, Marketing, Communications, Hospitality, Design, or a related field.
• 3–5+ years of experience in client experience, hospitality, event strategy, marketing, or related disciplines.
• Demonstrated experience managing complex, high-visibility client engagements across multiple stakeholders.
• Previous people management experience required, with demonstrated ability to coach and develop team members, navigate competing priorities, and build strong stakeholder relationships.

Skills & Abilities

Skills & Abilities

• Strong client-centric mindset with a passion for creating meaningful, memorable experiences and outstanding customer service.
• Highly developed hosting and hospitality skills.
• Excellent communication, presentation, and facilitation skills.
• Ability to coach and elevate team performance in a fast-paced, client-facing environment.
• Ability to work a flexible schedule to meet client engagement demands, including coverage for evening events occurring outside standard showroom hours.
• Strong organizational and project management skills; ability to manage multiple priorities and last-minute changes; ability to work successfully under extreme pressure and constant change.
• Analytical mindset with ability to interpret feedback and identify improvement opportunities.
• Proven ability to collaborate with and influence cross-functional teams.
• High level of professionalism, presence, and brand stewardship.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities.

MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work.

We're committed to equal opportunity employment, including veterans and people with disabilities.

Compensation

Compensation range for this role is $85,000.00 - $95,000.00.

Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors.

You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs.

Benefits

• Medical
• Prescription Drug
• Dental
• Vision
• Health Savings Account
• Dependent Day Care Savings Account
• Life Insurance
• Disability and Other Insurance Plans
• Paid Time Off (including Vacation and Parental Leave)
• Holidays
• 401(k)
• Short/Long Term Disability
• other special perks reserved for our associates

This organization participates in E-Verify Employment Eligibility Verification.

In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [e-mail].

MillerKnoll is a collective of design brands coming together to remake modern for the 21st century.

Want to be part of a team that’s making a positive impact? From creating spaces that help people live and work better to lifting our local and global communities, MillerKnoll is working hard to make a difference. Join us as we design a more equitable, sustainable, and beautiful future together.