Sales Manager

The Watches of Switzerland Group; East Rutherford (NJ); On-site; USD 100,000 - 150,000; Full time

Job summary

The Watches of Switzerland Group in New Jersey is seeking a Sales Manager to lead a showroom team, ensuring exceptional client service while executing the Floor and Showroom business plan. You will coach staff, manage costs, and drive high-value sales in a luxury environment to meet performance targets.

You will also ensure processes are efficient, maintain brand standards, and collaborate with operations and clients to sustain the showroom's prestigious image.

Qualifications

• Retail management experience in a luxury environment.
• Jewelry or timepiece product knowledge.
• Advanced selling and negotiation skills.
• External jewelry or retail qualifications.
• Proven track record of sales achievements.
• Proven track record of management achievements.
• Proven ability to inspire and motivate teams.
• Comfort with high price points.

Responsibilities

• Be a constant role model delivering exceptional client service to internal and external clients.
• Share and spread best practices across the business and operate as a team player.
• Achieve profit targets while managing discounts and costs within budget.
• Lead complex sales requiring negotiation and problem-solving skills.
• Hit floor sales targets KPI and department objectives.
• Manage performance of floor staff with coaching and development.
• Support showroom recruitment, retention and training.
• Provide coverage on the sales floor and assist clients as needed.
• Deliver an outstanding client experience consistently.
• Conduct competitor analysis to inform strategy.
• Represent the showroom in internal and external meetings.
• Organize daily and weekly tasks per policies and procedures.

Skills

Business strategy

Cost management

Sales analytics

Team leadership

IT literacy

High value sales

Tools

POS systems

Microsoft Office

Job description

Sales Manager

Acting as a focal point in the business and providing links between sales, operations, and clients you must ensure the delivery of exceptional client service whilst achieving company objectives by planning and executing the Floor and Showroom business plan; making clear the objectives and required performance keeping all costs and controls within budget. With the support of the Sales Executives, you will be leading and managing a high performing team, engaging them in the required client experience and delivery of performance targets; coaching individuals to draw out their full potential you will also identify the motivational tactics required for this purpose. You will be required to ensure that operating processes and procedures are maintained and continually reviewed and improved ensuring a streamlined, client orientated business. Having credible knowledge of the issues facing the business on a day-to-day basis and in the longer term, you should be able to develop your own solutions and be entrepreneurial in your approach whilst maintaining the Showrooms professional image. You will play a crucial role in providing a clear communication link between all parts of the business, anticipating future challenges and opportunities and responding to these effectively.

Responsibilities

• You will be a constant role model ensuring that every client – both internal and external – receives the exceptional client service they have come to expect.
• Your role includes identifying, sharing and spreading best practice throughout the business, and demonstrating excellent teamwork across the Group network.
• Ensuring profit targets are met
• Ensuring discounts and costs are kept within budget
• Being actively involved in complex sales that require negotiating and problem-solving skills.
• Achievement of the floor sales targets KPI and department targets
• Performance management of floor colleagues, providing feedback and development opportunities
• Supporting showroom recruitment, retention, and training
• Providing coverage on the sales floor and assist clients as deemed necessary
• Delivering an exceptional client service
• Competitor analysis
• Representing the Showroom at internal and external meeting
• Organizing daily and weekly routine tasks in line with policies and procedures through active delegation and participation
• Maintaining visual merchandising to company standards
• Completions of all duties as assigned by management
• Participate in, and running floor / showroom training and out of hours meetings and VM changes as required
• Completion of all training requirements through E learning and other sources
• Performing showroom opening and closing procedures
• Ensuring all team members adhere to the company dress code standards at all times
• Receive/deliver client repairs and size timepieces when necessary
• Business related travel when required

Experience

• Retail management experience ideally within a luxury environment
• Jewelry or timepiece product knowledge
• Advanced selling skills and negotiation skills
• External Jewelry or Retail qualifications
• Proven track record of sales achievements
• Proven track record of Management achievements
• Proven record of inspiring and motivating teams
• Comfort with high price points

Skills

• Ability to develop and implement business strategies
• Ability to manage and deliver operating costs, identifying suitable efficiency improvements
• Numerate with ability to understand and analyze sales performance
• Leading, mentoring and coaching of high performing sales teams
• IT literate with proficiency in POS systems and Microsoft Office
• Ability to thrive in a fast paced, high volume location.