Showroom Design Consultant: Luxury Window Treatments

Pho Prime, LLC; Boston (MA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical Benefits

401k with Company Match

Life Insurance & Short-Term Disability

Legal and Pet Insurance Plans

Employee Assistance Program

Product Discount

Job summary

The Shade Store in Boston is hiring a Showroom Design Consultant to provide personalized design consultations and drive sales while delivering a high-end customer experience. You will engage customers in-person, virtually, and in-home, explaining product benefits and solving design challenges to ensure satisfaction.

With 3-5 years in retail or design, you will nurture leads, collaborate with designers and contractors, and help expand our market presence through trade events and showroom

Qualifications

• Experience in retail, design, sales, project management or customer service with a high-end experience.

Responsibilities

• Provide expert design and room solution guidance to customers through in-person, virtual, and in-home consultations.
• Clearly explain the benefits of our custom products to provide expert solutioning on customer projects.
• Drive sales through company customer platforms to maintain a healthy pipeline and achieve sales goals.
• Nurture and grow company assigned leads and actively seek new Consumer and Trade opportunities.
• Develop and maintain relationships with local interior designers, architects, and contractors, tailoring consultations to their needs and participating in trade events to enhance our industry presence.
• Collaborate with field leaders to drive sales by leveraging their expertise. Identify opportunities, share best practices, and develop strategies to enhance customer engagement and boost sales performance.
• Act as a customer advocate by ensuring their needs and concerns are addressed throughout the design, sales and installation process.
• Ensure seamless customer experience by timely addressing any issues with scheduling, installation, or shipping for all customers.
• Be a brand ambassador in your customer interactions and within your market.
• Promote teamwork and collaboration with showroom peers, production, client services, and measure & install teams to ensure a seamless and smooth customer experience.
• Foster a professional and positive environment in the showroom recognizing team achievements and maintaining a supportive team dynamic.
• Participate in ongoing training and business meetings to stay updated on products and technology, using tech platforms and tools efficiently.

Skills

Customer Engagement

Solution-Oriented

Product Knowledge

Proactive Communication

Sales Acumen

Attention to Detail

Technical Proficiency

Continuous Improvement

Education

Associate or bachelor’s Degree in a related field

Tools

CRM systems

Microsoft Outlook

Teams

Job description

The Shade Store in Boston is hiring a Showroom Design Consultant to provide personalized design consultations and drive sales while delivering a high-end customer experience. You will engage customers in-person, virtually, and in-home, explaining product benefits and solving design challenges to ensure satisfaction.

With 3-5 years in retail or design, you will nurture leads, collaborate with designers and contractors, and help expand our market presence through trade events and showroom