Showroom Customer Service Specialist

SRS Distribution Inc.; Boston (MA); On-site; USD 35,000 - 44,000; Full time

Benefits offered by this job

Overtime eligibility

Bonus programs (performance-based)

Travel expense reimbursement

Job summary

SRS Distribution Inc. is seeking a Customer Service Representative in Boston, MA. The role focuses on delivering exceptional service to customers and colleagues in a fast-paced setting, with training provided on building materials for the drywall industry.

You will greet customers, take orders, and coordinate with sales staff to ensure accurate order processing. Candidates should have a high school diploma or GED, strong communication and computer skills, and the ability to manage multiple

Qualifications

• High school diploma or GED is required.
• Ability to self-manage and interact comfortably with the public.
• Strong organizational skills and attention to detail.
• Bilingual preferred.
• Strong computer skills.
• Communicate professionally, both verbally and in writing.

Responsibilities

• Provide professional phone, face-to-face, and written customer communications.
• Greet customers and determine problems, orders, or reasons for calling.
• Identify when to route questions to sales staff.
• Take orders at the sales counter and over the phone.
• Use company computer systems for order entry.
• Complete sales orders and tender cash sales.
• Develop product knowledge to assist customers.
• Maintain a clean and properly stocked showroom.

Skills

Bilingual (preferred)

Strong computer skills

Professional communication

Organizational skills

Self-management

Customer service

Education

High school diploma or GED

Job description

SRS Distribution Inc. is seeking a Customer Service Representative in Boston, MA. The role focuses on delivering exceptional service to customers and colleagues in a fast-paced setting, with training provided on building materials for the drywall industry.

You will greet customers, take orders, and coordinate with sales staff to ensure accurate order processing. Candidates should have a high school diploma or GED, strong communication and computer skills, and the ability to manage multiple