Showroom Customer Service & Sales Specialist

Cowtown Materials, Inc; Riverside (CA); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability & Life Insurance

Wellness Benefits

401(k) Retirement Plan

Employee Stock Purchase Program

Paid Holidays & Vacation Days

Professional Growth Opportunities

Development & Training Programs

Job summary

SRS Distribution Inc. is hiring a Customer Service Representative to deliver exceptional service in a fast-paced setting. This role focuses on phone, face-to-face, and written communication with customers and employees, with training on drywall building materials knowledge.

You will greet customers, determine issues, route questions to sales, and process orders at the counter and by phone. Strong computer skills and professional communication are required.

Qualifications

• High school diploma or GED is required.
• Ability to self-manage and interact with the public.
• Strong organizational skills and attention to detail.
• Bilingual preferred; willingness to learn product knowledge.

Responsibilities

• Provide professional phone, face-to-face, and written customer communications.
• Greet customers and determine problems, orders, or reasons for calling.
• Identify when to route questions to sales staff.
• Take orders at the sales counter and over the phone.
• Use company computer systems for order entry.
• Complete sales orders and tender cash sales.
• Develop product knowledge to assist customers.
• Maintain a clean and properly stocked showroom.

Skills

Communication skills

Professional writing

Bilingual preferred

Strong computer skills

Organizational skills

Public interaction

Education

High school diploma or GED

Job description

SRS Distribution Inc. is hiring a Customer Service Representative to deliver exceptional service in a fast-paced setting. This role focuses on phone, face-to-face, and written communication with customers and employees, with training on drywall building materials knowledge.

You will greet customers, determine issues, route questions to sales, and process orders at the counter and by phone. Strong computer skills and professional communication are required.