Customer Experience Specialist – Showroom & Orders

Cowtown Materials, Inc; New York (NY); On-site; USD 29,000 - 37,000; Full time

Job summary

SRS Distribution Inc. in Maspeth, NY is seeking a Customer Service Representative to provide excellent service across phone, in-person, and written channels. The role focuses on order entry, problem resolution, and maintaining an organized showroom, with training on drywall building materials.

Minimum five years experience in the New York construction supply market is preferred. The base salary ranges from $21.01 to $26.73 per hour, with potential overtime and bonus programs depending on role

Qualifications

• High school diploma or GED equivalent.
• Ability to self-manage and interact comfortably with the public.
• Strong organizational skills and attention to detail.
• Bilingual preferred.
• Strong computer skills.
• Communicate professionally, both verbally and in writing.

Responsibilities

• Provide professional phone, face-to-face, and written customer communications.
• Greet customers and determine problems, orders, or reasons for calling.
• Identify when to route questions to sales staff.
• Take orders at the sales counter and over the phone.
• Use company computer systems for order entry.
• Complete sales orders and tender cash sales.
• Develop product knowledge to assist customers.
• Maintain a clean and properly stocked showroom.

Skills

Bilingual

Self-management

Organizational skills

Attention to detail

Strong computer skills

Professional communication

Education

High school diploma or GED

Tools

Computer systems

Job description

SRS Distribution Inc. in Maspeth, NY is seeking a Customer Service Representative to provide excellent service across phone, in-person, and written channels. The role focuses on order entry, problem resolution, and maintaining an organized showroom, with training on drywall building materials.

Minimum five years experience in the New York construction supply market is preferred. The base salary ranges from $21.01 to $26.73 per hour, with potential overtime and bonus programs depending on role