Customer Experience Specialist – Building Materials

Westside Building Materials - Anaheim; Anaheim (CA); On-site; USD 48,000 - 61,000; Full time

Benefits offered by this job

Competitive salaries paid weekly

401(k) Retirement Plan with company-m​

Employee Stock Purchase Program

Paid Vacation, Sick Time, Holidays

Medical, Dental and Vision Benefits

Wellness Program

Bonus/ incentives programs

Job summary

SRS Distribution Inc. in Anaheim, CA is seeking a Customer Service Representative to provide exceptional customer service to customers and employees in a fast-paced environment. Training on building materials for the drywall industry will be provided.

You will handle phone, in-person, and written communications, greet customers, take orders at the counter and over the phone, and use company systems for entry and sales processing. A strong focus on accuracy and showroom upkeep is required.

Qualifications

• High school diploma or GED equivalent.
• Ability to self-manage and interact comfortably with the public.
• Strong organizational skills and attention to detail.
• Bilingual preferred.
• Strong computer skills.
• Communicate professionally, both verbally and in writing.

Responsibilities

• Provide professional phone, face-to-face, and written customer communications.
• Greet customers and determine problems, orders, or reasons for calling.
• Identify when to route questions to sales staff.
• Take orders at the sales counter and over the phone.
• Use company computer systems for order entry.
• Complete sales orders and tender cash sales.
• Develop product knowledge to assist customers.
• Maintain a clean and properly stocked showroom.

Skills

Bilingual

Computer skills

Communication

Multitasking

Organizational skills

Education

High school diploma or GED

Job description

SRS Distribution Inc. in Anaheim, CA is seeking a Customer Service Representative to provide exceptional customer service to customers and employees in a fast-paced environment. Training on building materials for the drywall industry will be provided.

You will handle phone, in-person, and written communications, greet customers, take orders at the counter and over the phone, and use company systems for entry and sales processing. A strong focus on accuracy and showroom upkeep is required.