Service Advisor

Paycom - ATS; Wagoner (OK); On-site; USD 40,000 - 55,000; Full time

Job summary

Nelson Family Automotive is seeking a customer-focused Service Advisor to join our team. This role acts as the main liaison between customers and the service department, ensuring an exceptional experience while helping technicians operate efficiently.

Responsibilities include greeting customers, scheduling service, documenting concerns, explaining repairs and costs, and communicating progress with customers. A professional appearance and strong communication are essential.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or automotive service advisor experience preferred.
• Excellent communication, interpersonal, and relationship-building skills.

Responsibilities

• Greet customers, schedule service appointments, and document vehicle information and concerns.
• Work with technicians to diagnose concerns and test drive vehicles when appropriate.
• Prepare estimates, explain services, and review costs and timelines with customers.
• Monitor repair progress and provide updates throughout the process.
• Coordinate with parts and management to ensure timely repairs.
• Maintain accurate customer records and uphold dealership policies.

Skills

Customer service

Communication

Multitasking

Time management

Professional appearance

Driver's license

Education

High school diploma

Tools

Dealership software

Job description

For over 60 years, the Nelson family has been a part of automotive retail. As a dealership group, the Nelson family continues to see growth and loyalty among our customers and employees because of our commitment to creating an unparalleled business culture and consumer experience. We are convinced that we set ourselves apart by giving every customer and every employee the treatment they deserve.We are looking for a customer-focused Service Advisor to join our team! This position serves as the primary point of contact between our customers and service department, ensuring an exceptional customer experience while helping our technicians operate efficiently. If you enjoy building relationships, thrive in a fast-paced environment, and are passionate about delivering outstanding service, we'd love to hear from you.Job ResponsibilitiesDeliver an exceptional customer experience during every interaction.Build long-lasting customer relationships through trust, professionalism, and clear communication.Greet customers, schedule service appointments, and accurately document vehicle information and customer concerns.Work closely with service technicians to diagnose vehicle concerns and test drive vehicles when appropriate.Prepare repair estimates, explain recommended services, and review costs and timelines with customers.Monitor repair progress and provide timely updates throughout the service process.Communicate additional repair recommendations and obtain customer authorization before work is performed.Ensure all repair orders are completed accurately and thoroughly.Resolve customer concerns professionally while maintaining high customer satisfaction.Coordinate with technicians, parts personnel, and management to ensure repairs are completed efficiently.Maintain accurate customer records and follow dealership policies and procedures.Help achieve department goals for customer satisfaction, efficiency, and profitability.Perform other duties as assigned.QualificationsHigh school diploma or equivalent required.Previous customer service or automotive service advisor experience preferred.Excellent communication, interpersonal, and relationship-building skills.Strong organizational and time management abilities.Ability to multitask and prioritize in a fast-paced environment.Professional appearance and positive attitude.Self-motivated with a strong work ethic.Ability to learn dealership software and new technologies.Strong problem-solving and conflict resolution skills.Valid driver's license with an acceptable driving record.Skills & CompetenciesExceptional customer service skills.Strong verbal and written communication.Team-oriented with the ability to collaborate across departments.Goal-driven with a commitment to delivering quality work.Strong attention to detail and organizational skills.Ability to remain calm and professional under pressure.Dependable, adaptable, and eager to learn.Physical RequirementsAbility to stand and walk for extended periods throughout the workday.Ability to work indoors and outdoors in varying weather conditions.Ability to frequently enter and exit customer vehicles.Ability to occasionally lift up to 25 pounds.Frequent use of computers, telephones, and other office equipment.Ability to work in a fast-paced dealership environment with frequent customer interaction.Ability to occasionally bend, reach, and move throughout the service departmentWe are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment.