Showroom Concierge & Appointment Specialist

California Closets; Newport Beach (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health insurance (Medical, Dental, and

PTO days, floating holidays, paid...

401K retirement plan with companymatch

40 hours/week with overtime potential

Promotional opportunities

Job summary

California Closets is seeking a Customer Showroom Liaison to assist customers and provide an exceptional brand experience in our Newport Beach showroom and Huntington Beach office locations. This role focuses on efficient appointment scheduling by phone, email, or in person, while delivering outstanding service.

Responsibilities include answering inquiries, coordinating with Scheduling, greeting clients, maintaining showroom standards, and supporting additional showroom tasks as needed.

Qualifications

• 1–2 years of administrative and/or customer service experience in construction or home renovations/improvement, preferably in a luxury brand environment.
• Associates Degree related to business administration or accounting preferred.
• Calendar management or regional scheduling experience preferred.
• Self-starter with a positive attitude and ability to manage own schedule in a fast-paced setting.
• Detail oriented with strong time management and organizational skills.
• Ability to deliver an exceptional client experience aligned with company values.
• Tech savvy with quick adoption of CAD, Epicor, Salesforce and MS Office.

Responsibilities

• Schedule appointments for Design Consultants efficiently and accurately.
• Answer incoming calls and emails and address client needs.
• Coordinate with Centralized Scheduling and communicate issues daily.
• Greet clients in showroom and maintain showroom presentation.
• Open/close showroom and perform additional clerical tasks as needed.

Skills

Calendar management

Customer service

Time management

Detail oriented

Fast-paced environment

Tech savvy

Education

Associates Degree (business/admin)

Tools

CAD

Epicor

Salesforce

Microsoft Office

Job description

California Closets is seeking a Customer Showroom Liaison to assist customers and provide an exceptional brand experience in our Newport Beach showroom and Huntington Beach office locations. This role focuses on efficient appointment scheduling by phone, email, or in person, while delivering outstanding service.

Responsibilities include answering inquiries, coordinating with Scheduling, greeting clients, maintaining showroom standards, and supporting additional showroom tasks as needed.