Luxury Showroom Concierge & Scheduling Specialist

ForestSource; Newport Beach (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health insurance

PTO days, floating holidays, paid hols

401K retirement plan with companymatch

40 hours/week with overtime potential

Grow your career with us – promotions

Job summary

California Closets is seeking a Customer Showroom Liaison to assist customers and deliver an exceptional brand experience. You will schedule appointments for Design Consultants, answer calls and emails, and greet clients in the showroom, ensuring a smooth, efficient flow of activities across Huntington Beach and Newport Beach locations.

The role offers health benefits, PTO/holidays, a 401K with company match, and a 40-hour week with potential overtime.

Qualifications

• 1-2 years of administrative and/or customer service experience in construction and/or home renovations/improvement – preferably within a luxury brand environment.
• Associates Degree related to business administration / accounting from an accredited college or university preferred.
• Calendar management / regional scheduling experience preferred.
• Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment.
• Detail oriented, organized and time management skills.
• Ability to provide an exceptional client experience aligned to the company values.
• Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)

Responsibilities

• Responsible for appointment scheduling in an efficient and detailed manner for our Design Consultants.
• Responsible for answering incoming phone calls and emails, addressing client needs.
• Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with the accuracy of consultations being scheduled.
• When in a showroom, serves as first contact to greet all clients who visit our showroom.
• Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist.
• This includes opening and closing the showroom.
• May be assigned other administrative duties including service warranty, additional sales support (add-on orders), and/ or other clerical responsibilities unique to the showroom location or business needs.

Skills

Calendar management

Scheduling

Customer service

Communication

Education

Associates Degree related to business administration / accounting

Tools

CAD

Epicor

Salesforce

Microsoft Office

Job description

California Closets is seeking a Customer Showroom Liaison to assist customers and deliver an exceptional brand experience. You will schedule appointments for Design Consultants, answer calls and emails, and greet clients in the showroom, ensuring a smooth, efficient flow of activities across Huntington Beach and Newport Beach locations.

The role offers health benefits, PTO/holidays, a 401K with company match, and a 40-hour week with potential overtime.