Showroom & Customer Experience Coordinator

California Closet Company, Inc.; Novi (MI); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Health insurance

Dental

Paid time off

401(k)

Job summary

California Closets Michigan is seeking a Customer Liaison to be the first point of contact for clients, coordinating consultations and supporting Design Consultants. You will maintain the showroom, handle scheduling, and deliver exceptional customer service.

The ideal candidate has 1–2 years of customer service experience, strong communication, and proficiency with Microsoft Office and CRM platforms. This in-person role offers a full-time schedule with benefits.

Qualifications

• 1–2 years of customer service experience required.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office and CRM platforms.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Professional demeanor and reliability.
• Willingness to learn about our products and offerings.
• Experience with social media or content management is a plus.

Responsibilities

• Schedule consultations and manage appointments for Design Consultants.
• Provide clerical support and handle showroom office duties.
• Greet customers, give showroom tours, and explain products and design processes.
• Support marketing tasks and data entry as directed by the Liaison Manager.
• Maintain an organized showroom and ensure it is ready for customers.

Skills

Customer service

Communication

Time management

Organization

Reliability

Design interest

Social media

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM platforms

Job description

California Closets Michigan is seeking a Customer Liaison to be the first point of contact for clients, coordinating consultations and supporting Design Consultants. You will maintain the showroom, handle scheduling, and deliver exceptional customer service.

The ideal candidate has 1–2 years of customer service experience, strong communication, and proficiency with Microsoft Office and CRM platforms. This in-person role offers a full-time schedule with benefits.