Showroom Client Experience Concierge

The Watches of Switzerland Group; Greenwich (CT); On-site; USD 40,000 - 54,000; Full time

Job summary

The Watches of Switzerland Group in Greenwich, CT is seeking a Client Experience Host to elevate the World Class Client Experience. You will engage clients with exceptional communication, support Sales Consultants, and ensure all client stations are well stocked and maintained.

The role emphasizes hospitality, confidentiality, and a professional, can-do attitude. Responsibilities include welcoming clients, using CRM to tailor experiences, and collaborating with the showroom team to deliver

Qualifications

• Experience with jewelry/watch products preferred.
• Hospitality experience strongly preferred.

Responsibilities

• Be a constant role model for the company culture and deliver a World Class Client Experience.
• Create a welcoming showroom atmosphere and engage clients positively.
• Enhance in-showroom hospitality through research and creative thinking.
• Welcome clients promptly and use CRM to tailor client experiences.
• Uncover client interests to personalize each interaction.
• Support showroom and VIP room teams in delivering outstanding service.
• Maintain showroom standards and keep systems secure and confidential.

Skills

Communication

Interpersonal skills

Customer experience

Hospitality

Jewelry knowledge

IT literacy

Teamwork

Confidentiality

Job description

The Watches of Switzerland Group in Greenwich, CT is seeking a Client Experience Host to elevate the World Class Client Experience. You will engage clients with exceptional communication, support Sales Consultants, and ensure all client stations are well stocked and maintained.

The role emphasizes hospitality, confidentiality, and a professional, can-do attitude. Responsibilities include welcoming clients, using CRM to tailor experiences, and collaborating with the showroom team to deliver