Shore Excursion Operations Lead

Carnival Corporation; Ketchikan (AK); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health Benefits

401(k) Plan

Employee Stock Purchase Plan

Training & Professional Development

Tuition & Professional CertificationRe

Rewards & Incentives

Job summary

Carnival Corporation in Ketchikan, AK seeks an Assistant Manager for Shore Excursion Operations to support daily logistics and operations. You will oversee communications with cruise ships and local vendors, assist with excursion planning and allocations, and manage a team of seasonal Supervisors and Dock Representatives.

You will help ensure compliance, safety, guest satisfaction, and effective daily dispatching and scheduling during the busy summer cruise season.

Qualifications

• High school diploma or equivalent required.
• Two years’ experience in Hospitality, Transportation, or Guest Services preferred.
• Able to obtain Alaska CDL-B license; background check and US work eligibility required.

Responsibilities

• Oversees training, management & coaching of seasonal staff to meet safety and guest satisfaction.
• Manages vendor and ship communications for tour counts, scheduling and logistics.
• Assists with building and auditing tour seat allocations.
• Creates the daily dispatch.
• Supports the local team and performs Manager on Duty duties.
• Assists with recruiting and hiring seasonal positions.
• Supports SAY & HESS initiatives.

Skills

Team leadership

Communication

Multitasking

Detail orientation

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Outlook

Teams

Job description

Carnival Corporation in Ketchikan, AK seeks an Assistant Manager for Shore Excursion Operations to support daily logistics and operations. You will oversee communications with cruise ships and local vendors, assist with excursion planning and allocations, and manage a team of seasonal Supervisors and Dock Representatives.

You will help ensure compliance, safety, guest satisfaction, and effective daily dispatching and scheduling during the busy summer cruise season.