Seasonal Shore Operations Liaison

Allen Marine Tours; Juneau (AK); On-site; USD 22,041 - 26,174; Part time

Job summary

A seasonal tourism company in Juneau is seeking a Dock Representative. The role involves working with cruise line staff to ensure timely departures and arrivals while providing top-notch customer service. Ideal candidates will present a professional demeanor and possess strong problem-solving skills. Responsibilities include assisting passengers and staff during shore excursions, managing ticket collections, and ensuring smooth operations in a dynamic environment. A valid driver’s license and First Aid/CPR certification are required.

Qualifications

• Must present a professional and friendly attitude while working in a sometimes fast-paced environment.
• Able to solve unique spontaneous problems regularly and make decisions quickly.
• Must pass a security background check and drug test.

Responsibilities

• Ensure tours depart and arrive on time, meeting quality and customer service standards.
• Act as a liaison to shore excursion staff, assisting with sales and logistics.
• Collect tickets/vouchers as passengers board vessels and motor coaches.

Skills

Professional and friendly attitude

Ability to handle various time-sensitive tasks

Effective communication

Ability to direct large crowds

Education

Valid US driver’s license

Valid First Aid/CPR Certification

Job description

A seasonal tourism company in Juneau is seeking a Dock Representative. The role involves working with cruise line staff to ensure timely departures and arrivals while providing top-notch customer service. Ideal candidates will present a professional demeanor and possess strong problem-solving skills. Responsibilities include assisting passengers and staff during shore excursions, managing ticket collections, and ensuring smooth operations in a dynamic environment. A valid driver’s license and First Aid/CPR certification are required.