Dock Representative

Holland America-Princess (Holland America Dawson City Inn); Juneau (AK); On-site; USD 22,041 - 27,552; Full time

Job summary

Holland America-Princess (Holland America Dawson City Inn) is seeking a Dock Representative in Alaska to greet guests, provide tour information, and coordinate shore excursion logistics at the cruise ship docks in Juneau, Ketchikan, Sitka and Skagway.

The role requires exceptional customer service, strong communication skills, and the ability to work outdoors in varying weather. You will assist with reservations, tickets and routine admin while supporting cruise line staff and tour operators.

Qualifications

• Attention to detail and excellent customer service.
• Strong conflict resolution and communication skills.
• Willingness to work outdoors in inclement weather.

Responsibilities

• Meet guests pier side to provide introductory information on tours and guide guests.
• Greet and dispatch tour guests on the cruise ship dock.
• Manage daily tour counts, tour tickets and invoice settlements with shore excursion managers.
• Handle office tasks including administrative duties, reservations and scheduling.
• Maintain confidentiality of Alaska Travel Adventures’ financial information.
• Promote growth of tour sales with cruise line personnel.
• Communicate updates via email, phone and handheld radio.
• Ensure safety and compliance with company policies.
• Positions available in Juneau, Ketchikan, Sitka and Skagway.

Skills

Customer service

Communication

Conflict resolution

Attention to detail

Outdoor work readiness

Tools

Handheld radio

Job description

Customer Service

Dock Representative

$17.00 / hour

Juneau

,

Ketchikan

,

Sitka

,

Skagway

Meet guests pier side to provide introductory information on tours and guide guests to their designated transportation.

As a Dock Representative, you are the main point of contact with guests and the cruise line’s shore excursion managers. You will greet and dispatch tour guests on the cruise ship dock in a friendly and professional manner. You will manage daily tour counts, tour tickets and invoice settlement with the shore excursion managers. As the first people to greet our clients, it is vital that you make a great first impression. You will also work in the office managing administrative, customer service and scheduling duties. Attention to detail, excellent customer service, conflict resolution and communication skills are required for this position. Be prepared to work outdoors in inclement weather. Duties will include but are not limited to:

Accurate completion of administrative duties and reservations (training will be provided)

Maintaining a positive, professional work relationship with cruise line staff

Maintaining confidentiality regarding Alaska Travel Adventures’ financial information

Accurately communicating updates and important information utilizing email, phone & handheld radio

Promoting growth of tour sales with cruise line personnel

Troubleshooting customer service issues in a calm & professional manner

Creating a positive, professional culture and work environment

Understanding and compliance with all company safety & operational policies

Positions available in Juneau, Ketchikan, Sitka, and Skagway!