Dock Representative / Customer Service Representative SEASONAL

Cape Fox Shared Services; Ketchikan (AK); On-site; USD 17,908 - 23,419; Part time

Job summary

Cape Fox Tours is seeking a Dock Representative in Ketchikan, Alaska. This seasonal, guest-facing role runs April 15 through October 15 and offers on-site work with daily interaction with cruise guests.

Training is provided, and strong communication skills plus reliability are essential. Responsibilities include greeting guests, sharing local knowledge, coordinating with ship and bus staff, handling payments, and maintaining daily reports.

Qualifications

• Friendly and customer-service oriented, with strong interpersonal skills.
• Self-motivated and reliable, able to work with diverse guests.
• Able to engage guests from around the world in a professional manner.

Responsibilities

• Greet cruise ship guests and provide introductory tour information.
• Coordinate with shore excursion staff, bus companies, and ship staff for smooth operations.
• Handle tickets/vouchers, process payments, and record daily sales and passenger counts.
• Assist with distribution of promotional materials and keep work area organized.
• Perform end-of-day procedures and restock brochures for the next day.

Skills

Communication skills

Self-motivation

Reliability

Guest engagement

Job description

Cape Fox Tours (CFT) is seeking a friendly and customer service-oriented Dock Representative to greet and provide introductory tour information to the guests that arrive on cruise ships. This position offers an awesome opportunity to gain experience in tourism as it relates to the cruise line operations in Ketchikan, Alaska. CFT is willing to train the right candidates so long as they have great communication skills, are self‑motivated, reliable and enjoy engaging with guests from all over the world.

This position is seasonal (April 15 - October 15). The hourly rate for this position has been established at $15.

The above rate represents the company’s good faith and reasonable estimate of the possible compensation at the time of posting. This job will be posted until filled or withdrawn.

Duties Include:

• Provide personable and friendly interaction with tour guests
• Exhibit professional communication skills with cruise ship staff, partners, and guests
• Possess knowledge of Company Policies and Procedures
• Cheerfully share knowledge of local environment and cultural history, practices, and today's lifestyle
• Act as company liaison to shore excursion staff, assisting with sales and logistics. This responsibility includes working with bus companies and ship staff to ensure that the passengers’ special needs are met
• Hold dock signs, direct and assist passenger movement between cruise ships and tour busses
• Collect all tickets/vouchers as the passengers board motor coaches; process payments
• Conduct settlement transactions with cruise line representatives and turn in settlements every day at the end of the shift
• Assist with the distribution of promotional tour materials (brochures/rack cards)
• Maintain periodic reports of passenger counts and daily sales
• Work with drivers to assist passengers in the boarding process and brief passengers about their excursion details
• Complete all related paperwork after each departure in an accurate, timely and consistent manner
• Perform end of day procedures including restocking brochures, cleaning the area, turning off lights, and preparing tickets/stickers for the next day