Shipboard Excursions Director

American Cruise Lines; Portsmouth (VA); On-site; USD 65,000 - 101,000; Full time

Benefits offered by this job

Health, dental, vision and 401(k) with

401(k) with match

Travel, room and board provided

Job summary

American Cruise Lines is seeking an Excursions Director to lead shore excursions, explorations, and transfers for our 2026 season. You will engage guests, coordinate with vendors, and act as a brand ambassador aboard our ships along the U.S. coastline.

The role requires long hours and high guest interaction, with opportunities to showcase exceptional service, plan personalized experiences, and collaborate closely with the Home Office and Cruise Director teams.

Qualifications

• Bachelor’s Degree in hospitality, tourism, or event management preferred.
• Proficiency in Microsoft Office Suite applications.
• Enthusiasm, confidence, and a can‑do attitude.
• Strong public speaking skills.
• Excellent time management and attention to detail.
• Strong knowledge of U.S. Geography preferred.
• TWIC credential required.
• Ability to perform essential functions with or without accommodation.

Responsibilities

• Arrange, confirm and adjust shore excursions, explorations, adventures and transfers.
• Be well‑versed in cruising region, ports of call and excursions offered.
• Accompany guests on daily excursions as company representative and brand ambassador.
• Coordinate logistics with vendors, coach companies and ground operators for timely service.
• Communicate excursion changes confidently to guests.
• Oversee excursion inventory and invoicing systems; manage hardware as needed.
• Promote on board sales and brand loyalty programs.

Skills

Public speaking

Time management

Problem solving

Guest engagement

Geography knowledge

TWIC

Microsoft Office

Education

Bachelor’s Degree in hospitality, tourism, or event management

Tools

Microsoft Office Suite

Job description

American Cruise Lines is seeking an Excursions Director to lead shore excursions, explorations, and transfers for our 2026 season. You will engage guests, coordinate with vendors, and act as a brand ambassador aboard our ships along the U.S. coastline.

The role requires long hours and high guest interaction, with opportunities to showcase exceptional service, plan personalized experiences, and collaborate closely with the Home Office and Cruise Director teams.