Shopfloor Front Ops Leader: Elevate Shopper Experience

Goodwill Industries of Middle Tennessee, Inc.; Hendersonville (TN); On-site; USD 42,000 - 58,000; Full time

Job summary

Goodwill Industries of Middle Tennessee, Inc. is seeking a Retail Assistant Store Manager – Front Operations to lead front-end and merchandising activities in Hendersonville, TN.

You will ensure a clean, attractive, and welcoming store environment while coaching teams for efficient checkout and service excellence. The role requires on-floor leadership, strong communication, and a focus on safety, pricing integrity, and donor/customer experience.

Qualifications

• High School Diploma or equivalent required.
• Two to three years of supervisory experience in retail or logistics.
• Strong communication and organizational skills.
• Forklift certification or ability to obtain.
• Bilingual skills preferred.

Responsibilities

• Oversee daily front-end operations to ensure a clean, organized, and welcoming sales floor.
• Maintain shop-ready presentation with accurate pricing and timely replenishment.
• Lead front-end team, conduct huddles, and coach for sales, service, and efficiency.
• Ensure safety, compliance, and loss prevention across front-end areas.
• Support store leadership with audits, staffing, and performance metrics.

Skills

Communication

Leadership

Merchandising

POS & Cash Handling

Team Training

Safety & Compliance

Education

High School Diploma

Associate's degree

Tools

Forklift operation

Job description

Goodwill Industries of Middle Tennessee, Inc. is seeking a Retail Assistant Store Manager – Front Operations to lead front-end and merchandising activities in Hendersonville, TN.

You will ensure a clean, attractive, and welcoming store environment while coaching teams for efficient checkout and service excellence. The role requires on-floor leadership, strong communication, and a focus on safety, pricing integrity, and donor/customer experience.