Retail Floor Team Lead: Elevate Customer Experience & Ops

Goodwill Industries of Middle Tennessee, Inc.; Lewisburg (TN); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Goodwill Industries of Middle Tennessee, Inc. in Lewisburg, TN is seeking a Retail Sales Floor Team Lead to elevate the shopper experience through on-floor leadership, front-end operations, and strong brand presentation.

You will oversee cash handling, cashier accuracy, queue management, and daily merchandising to drive sales and store readiness. Requirements include a High School Diploma or equivalent, 1–2 years of retail or logistics experience, and strong communication.

Qualifications

• High School Diploma or equivalent is required.
• 1–2 years of retail or logistics experience recommended.
• Strong oral and written communication skills.

Responsibilities

• Lead daily Front End operations, including registers, queue management, exchanges, and addressing register issues within allowed access.
• Train and onboard new front end team members on register procedures, shopper service standards, and daily operating expectations.
• Maintain a clean, organized, full, neat, sized, and categorized sales floor following Goodwill standards.
• Use the Merchandising Guide to maintain visual presentation and seasonal displays.
• Complete daily recovery to keep the sales floor shoppable and brand consistent.
• Ensure merchandise is stocked and replenished regularly to maintain product availability.
• Promote a positive team culture aligned with our Mission and TRUE Core Values.
• Communicate daily priorities to keep team members focused and aligned.
• Support opening and closing activities and ensure safety, cleanliness, presentation, and brand standards.

Education

High School Diploma or equivalent

Associate’s degree in business, Logistics, Supply Chain, Management, Retail Operations, or related field

Job description

Goodwill Industries of Middle Tennessee, Inc. in Lewisburg, TN is seeking a Retail Sales Floor Team Lead to elevate the shopper experience through on-floor leadership, front-end operations, and strong brand presentation.

You will oversee cash handling, cashier accuracy, queue management, and daily merchandising to drive sales and store readiness. Requirements include a High School Diploma or equivalent, 1–2 years of retail or logistics experience, and strong communication.