Shop Service Manager — Lead Techs & Elevate Service

PALFINGER; Jackson (MS); On-site; USD 85,000 - 132,000; Full time

Benefits offered by this job

401(k) with Company match

Medical, dental, vision, life, AD&D, &

Paid holidays & PTO

Wellness program

Job summary

PALFINGER is seeking a Shop Service Manager to lead branch service operations in Jackson, NJ. You will oversee service technicians, manage workflow, and ensure safe, timely, and reliable customer support. This hands-on leadership role focuses on optimizing labor and resources while driving service excellence.

The ideal candidate has 5+ years in shop or service management (or 7+ in truck equipment/cranes) and strong IT skills, including Windows and CRM systems. CDL Class B is required.

Qualifications

• High school diploma or GED required; technical or trade school education preferred.
• Five years of general shop or service management experience, or seven years in truck equipment, crane, or lifting equipment.
• Strong computer skills, including Windows applications and CRM systems.
• Demonstrated leadership to hire, engage, train, and develop service technicians.
• Valid Class B CDL and ability to work independently.

Responsibilities

• Recruit, train, schedule, engage, and retain in-house service technicians.
• Respond to customer inquiries and service needs, including quotes and warranty claims.
• Manage work in process to ensure safe, timely service delivery.
• Oversee utilization of in-house service resources and labor efficiency.
• Coordinate facility maintenance and related expenses while performing service repairs.

Skills

Leadership

Communication

Problem solving

Time management

Education

High school diploma or GED

Trade/technical school preferred

Tools

Windows

CRM systems

Job description

PALFINGER is seeking a Shop Service Manager to lead branch service operations in Jackson, NJ. You will oversee service technicians, manage workflow, and ensure safe, timely, and reliable customer support. This hands-on leadership role focuses on optimizing labor and resources while driving service excellence.

The ideal candidate has 5+ years in shop or service management (or 7+ in truck equipment/cranes) and strong IT skills, including Windows and CRM systems. CDL Class B is required.