Shop Service Manager — Lead Crane Tech Team

Palfinger Ag; Jackson (NJ); On-site; USD 85,000 - 132,000; Full time

Benefits offered by this job

401(k) with Company match

Medical, dental, vision, life, and AD/

short- and long-term disability

Wellness program

Paid company holidays and PTO

Job summary

PALFINGER is seeking a Shop Service Manager to lead branch service operations at our Jackson, NJ location, delivering safe, timely, and reliable support to customers. You will oversee service technicians, manage workflow, and ensure labor and resources are used effectively, while championing service excellence and team safety.

This hands-on leadership role requires coordinating service delivery, responding to inquiries, and driving continuous growth of the service business.

Qualifications

• High school diploma or GED required; technical or trade school education preferred.
• Five years of general shop or service management experience, or seven years in truck equipment, crane, or lifting equipment industry.
• Strong computer skills, including Windows applications and CRM systems.
• Demonstrated leadership to hire, engage, train, and develop service technicians.
• Valid driver’s license and Class B CDL; ability to work independently and solve problems.

Responsibilities

• Recruit, train, schedule, engage, and retain In-House Service Technicians to meet customer and operational demands.
• Respond to customer inquiries and equipment service needs, including preparing service quotes and processing warranty claims.
• Manage work in process to support safe, consistent, and timely service delivery.
• Oversee the effective utilization of in-house service resources and maintain strong labor efficiency.
• Coordinate facility maintenance and related expenses, while performing service repairs as operational needs require.

Skills

Leadership

Customer service

Problem solving

Team management

Computer literacy

Education

High school diploma or GED

Technical or trade school education preferred

Job description

PALFINGER is seeking a Shop Service Manager to lead branch service operations at our Jackson, NJ location, delivering safe, timely, and reliable support to customers. You will oversee service technicians, manage workflow, and ensure labor and resources are used effectively, while championing service excellence and team safety.

This hands-on leadership role requires coordinating service delivery, responding to inquiries, and driving continuous growth of the service business.