Shop Foreman - Lead Auto Service Team, CDL Required

Gabrielli Truck Sales Ltd.

Fairview (NJ)

On-site

USD 41,000 - 76,000

Full time

5 days ago
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Job summary

Gabrielli Truck Sales Ltd. in Fairview, NJ is seeking a Shop Foreman (CDL Required) to lead the service department and ensure repairs are performed by qualified technicians, maintaining a high level of customer satisfaction.

The role requires CDL and a proven ability to supervise, schedule, and mentor a team of technicians while ensuring safety and regulatory compliance. The position offers hands-on leadership, coordination of daily repair operations, and accountability for productivity, with a

Qualifications

  • 10 years of shop experience is required.

Responsibilities

  • Recruits, and motivates qualified service technicians.
  • Assists technicians in developing their skills.
  • Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
  • Understands and ensures compliance with manufacturer warranty and policy procedures.
  • Ensures that all department employees receive appropriate manufacturer training.
  • Conducts regular performance reviews for all technicians in accordance with dealership guidelines.
  • Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
  • Prioritizes and controls all comebacks to ensure proper and prompt attention.
  • Ensures that all repairs are assigned to technicians in an equal and fair manner.
  • Provides technical support for technicians when necessary.
  • Ensures repairs are charged out correctly.
  • Checks progress of each repair order throughout the day.
  • Maintains high-quality service repairs and minimize comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
  • Road tests vehicles to quality-check work performed.
  • Accounts for all documents; ensures that none are missing and all are processed correctly.
  • Establishes and maintains customer follow-up program to confirm satisfaction with the service experience.
  • Handles all customer complaints within 24 hours, informing other managers as appropriate.
  • Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
  • Monitors technicians' daily productivity reports and corresponding payroll records.
  • Monitors shop condition, including cleanliness, safety, and the condition of shop equipment. Reports problems to the service manager or dealer.
  • Ensures the proper care, storage, and inventory of special tools.
  • Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed.
  • Keeps abreast of new equipment and tools available and recommends purchases.
  • Fills in for service advisor and dispatcher when necessary.
  • Attends managers meetings as requested.
  • Strives for harmony and teamwork within the department and with all other departments.
  • Maintains safe work environment.
  • Maintains professional appearance.

Education

10 years shop experience

Job description

Gabrielli Truck Sales Ltd. in Fairview, NJ is seeking a Shop Foreman (CDL Required) to lead the service department and ensure repairs are performed by qualified technicians, maintaining a high level of customer satisfaction.

The role requires CDL and a proven ability to supervise, schedule, and mentor a team of technicians while ensuring safety and regulatory compliance. The position offers hands-on leadership, coordination of daily repair operations, and accountability for productivity, with a

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