Shop Foreman - Lead Auto Service Team, CDL Required

Gabrielli Truck Sales Ltd.; Fairview (NJ); On-site; USD 41,000 - 76,000; Full time

Job summary

Gabrielli Truck Sales Ltd. in Fairview, NJ is seeking a Shop Foreman (CDL Required) to lead the service department and ensure repairs are performed by qualified technicians, maintaining a high level of customer satisfaction.

The role requires CDL and a proven ability to supervise, schedule, and mentor a team of technicians while ensuring safety and regulatory compliance. The position offers hands-on leadership, coordination of daily repair operations, and accountability for productivity, with a

Qualifications

• 10 years of shop experience is required.

Responsibilities

• Recruits, and motivates qualified service technicians.
• Assists technicians in developing their skills.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Ensures that all department employees receive appropriate manufacturer training.
• Conducts regular performance reviews for all technicians in accordance with dealership guidelines.
• Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
• Prioritizes and controls all comebacks to ensure proper and prompt attention.
• Ensures that all repairs are assigned to technicians in an equal and fair manner.
• Provides technical support for technicians when necessary.
• Ensures repairs are charged out correctly.
• Checks progress of each repair order throughout the day.
• Maintains high-quality service repairs and minimize comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Road tests vehicles to quality-check work performed.
• Accounts for all documents; ensures that none are missing and all are processed correctly.
• Establishes and maintains customer follow-up program to confirm satisfaction with the service experience.
• Handles all customer complaints within 24 hours, informing other managers as appropriate.
• Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors shop condition, including cleanliness, safety, and the condition of shop equipment. Reports problems to the service manager or dealer.
• Ensures the proper care, storage, and inventory of special tools.
• Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Fills in for service advisor and dispatcher when necessary.
• Attends managers meetings as requested.
• Strives for harmony and teamwork within the department and with all other departments.
• Maintains safe work environment.
• Maintains professional appearance.

Education

10 years shop experience

Job description

Gabrielli Truck Sales Ltd. in Fairview, NJ is seeking a Shop Foreman (CDL Required) to lead the service department and ensure repairs are performed by qualified technicians, maintaining a high level of customer satisfaction.

The role requires CDL and a proven ability to supervise, schedule, and mentor a team of technicians while ensuring safety and regulatory compliance. The position offers hands-on leadership, coordination of daily repair operations, and accountability for productivity, with a