Shop Floor Lead — Customer Experience & Team Coach

Lowe's Companies, Inc.; Kyle (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Lowe's Companies, Inc. is seeking a Sales Floor Department Supervisor to lead a team of associates in delivering exceptional customer service in a full‑time store role. You will coach staff, manage daily tasks, and ensure safety and proper department coverage while supporting merchandising and area recovery.

The position requires at least 1 year of customer service experience, cross‑functional collaboration, and the ability to supervise others, with occasional MOD duties as needed.

Qualifications

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring and developing associates.
• Experience working cross‑functionally.
• Experience Using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

Responsibilities

• Lead and enable a team of associates to deliver the best possible customer experience in the store.
• Coach and train associates, delegate tasks, and manage performance.
• Ensure adequate department coverage and perform both customer‑facing and back‑of‑house activities.
• Support merchandising decisions, down stocking, and area recovery.
• Uphold store safety, conduct safety walks, and report hazards.
• Occasionally open or close the store or serve as MOD.

Skills

Customer service

Team leadership

Coaching & training

Cross-functional collaboration

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Store computer systems (Genesis, Sterling, M2O, Project Tool)

Job description

Lowe's Companies, Inc. is seeking a Sales Floor Department Supervisor to lead a team of associates in delivering exceptional customer service in a full‑time store role. You will coach staff, manage daily tasks, and ensure safety and proper department coverage while supporting merchandising and area recovery.

The position requires at least 1 year of customer service experience, cross‑functional collaboration, and the ability to supervise others, with occasional MOD duties as needed.