Shop Equipment Solutions Engineer (Onsite)
Anthony, Inc.
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Job summary
Dover Vehicle Service Group (VSG) in Madison, Indiana seeks a Shop Equipment Technical Consultant to provide post-sale technical support by phone, chat, or text, and to assist with installation, activation and troubleshooting of equipment. This is an onsite, call-center environment position offering discretionary bonus potential based on performance.
The role involves handling high volumes of inquiries, managing projects with limited supervision, and collaborating with cross-functional teams to
Qualifications
- Strong communication skills and ability to troubleshoot technical equipment.
- Experience handling high-volume inquiries in a call-center environment.
Responsibilities
- Respond to technical inquiries via phone, chat, or text with predefined guidance.
- Provide installation/activation/troubleshooting assistance and product specifications.
- Coaching and reviewing the work of junior staff as needed.
Skills
Job description
Dover Vehicle Service Group (VSG) in Madison, Indiana seeks a Shop Equipment Technical Consultant to provide post-sale technical support by phone, chat, or text, and to assist with installation, activation and troubleshooting of equipment. This is an onsite, call-center environment position offering discretionary bonus potential based on performance.
The role involves handling high volumes of inquiries, managing projects with limited supervision, and collaborating with cross-functional teams to
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