Shop Equipment Tech Consultant

Vehicle Service Group, LLC; Madison (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Dover’s Vehicle Service Group (VSG) is seeking a detail-oriented Technical Customer Service professional to support post-sale inquiries by phone, chat, or text. This role focuses on resolving low-complexity technical issues and providing accurate product information in a call center setting.

Responsibilities include following scripts, guiding customers to solutions, and recommending warranties or other services when appropriate. A discretionary bonus plan may apply based on performance.

Qualifications

• Experience in customer service or technical support.
• Ability to follow scripted responses and guidance tools.
• Comfort working in a call center environment.

Responsibilities

• Respond to a high volume of low complexity technical inquiries.
• Provide technical product information and specifications.
• Suggest alternative products or warranties as part of issue resolution.

Skills

Customer service

Technical support

Communication

Call center

Job description

Dover’s Vehicle Service Group (VSG) is seeking a detail-oriented Technical Customer Service professional to support post-sale inquiries by phone, chat, or text. This role focuses on resolving low-complexity technical issues and providing accurate product information in a call center setting.

Responsibilities include following scripts, guiding customers to solutions, and recommending warranties or other services when appropriate. A discretionary bonus plan may apply based on performance.