Shop Equipment Solutions Consultant

Dover Corporation; Madison, Northern (IN, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Discretionary bonus

Job summary

Dover Corporation's Vehicle Service Group is seeking a Shop Equipment Technical Consultant to provide post-sale technical support in our Madison, Indiana facility. This onsite role focuses on assisting customers with equipment installation, troubleshooting, and product specifications, while following scripts and guidance materials.

The position offers a professional environment with opportunities to manage projects, train junior staff, and earn a discretionary bonus based on performance metrics.

Qualifications

• Respond to post-sale technical inquiries via phone, chat, or text.
• Provide technical product specifications and compatibility guidance.
• Follow prescribed responses and suggest warranties or services when appropriate.
• Support and coordinate with other teams as needed.

Responsibilities

• Respond to a high volume of low complexity technical inquiries via phone, chat, or text.
• Provide technical product specifications and compatibility guidance.
• Follow script-based responses and suggest warranties or other services when appropriate.
• Manage projects or processes with limited supervision; coach junior staff as needed.

Skills

Technical support

Customer service

Problem solving

Multitasking

Job description

Dover Corporation's Vehicle Service Group is seeking a Shop Equipment Technical Consultant to provide post-sale technical support in our Madison, Indiana facility. This onsite role focuses on assisting customers with equipment installation, troubleshooting, and product specifications, while following scripts and guidance materials.

The position offers a professional environment with opportunities to manage projects, train junior staff, and earn a discretionary bonus based on performance metrics.