Shoe Store Team Leader — Customer Experience & Ops

Dsw-Shoe-Warehouse,-Inc.; Springfield (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

DSW Shoe Warehouse, Inc. in Springfield, MO seeks an experienced Store Manager to lead daily operations and drive sales through outstanding customer service and strategic merchandising.

Responsibilities include opening/closing the store, managing associates, implementing policies, and ensuring a safe, positive shopping environment while meeting store goals. Requires minimum 2 years of management and a high school diploma.

Qualifications

• Excellent customer service with professionalism and enthusiasm.
• Ability to build collaborative working relationships.
• Clear verbal and written communication skills.
• Ability to work at a fast pace and keep the team accountable to deadlines.
• Must be available for nights, weekends, holidays, and variable shifts.

Responsibilities

• Provide customer service and support store priorities with the management team.
• Support merchandising, inventory, and omni activities to drive sales and results.
• Ensure store cleanlines, opening/closing tasks, and adherence to policies.
• Monitor performance against KPIs and communicate progress.
• Assist in scheduling, payroll, and labor deliverables with the Store Manager.
• Recruit, interview, and onboard Store Associates as needed.

Skills

Customer service

Leadership

Communication (verbal and written)

Tech literacy

Physical stamina

Education

High school diploma or equivalent

Job description

DSW Shoe Warehouse, Inc. in Springfield, MO seeks an experienced Store Manager to lead daily operations and drive sales through outstanding customer service and strategic merchandising.

Responsibilities include opening/closing the store, managing associates, implementing policies, and ensuring a safe, positive shopping environment while meeting store goals. Requires minimum 2 years of management and a high school diploma.