Shipping & Returns Specialist — Flexible Hours & Perks

Staples; Scottsdale (AZ); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible hours

Weekly pay

Associate discounts on merchandise and

401(k) plan with company match

Dental and vision insurance for full‑t

Job summary

Staples in Scottsdale, AZ is seeking Shipping Associates to support full-serve shipping, unpackaged returns, and in-store customer needs. You will engage customers, prepare packages for pickup with third-party carriers, and maintain an organized shipping area in a fast-paced retail setting.

The role emphasizes strong customer service, the ability to explain shipping options, and flexibility to cover various duties including online pickups and store upkeep.

Qualifications

• Demonstrates strong customer service and sales mindset.
• Able to adapt to varying store needs and duties.
• Comfortable working in a fast-paced retail environment.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pickup for 3rd party carriers.
• Provide strong customer service for returns and shipping options.
• Identify customer shipping needs and explain available options.
• Maintain the Shipping area for efficient processing and storage of packages.
• Ensure supplies for shipping and returns are stocked.
• Deliver exceptional customer service to create a positive environment for customers.
• Use basic selling skills to present solutions.
• Be flexible with duties (online pickups, cleaning, etc.).

Skills

Customer engagement

Flexible schedule

Heavy lifting

Attention to detail

Team collaboration

Conflict management

Integrity

Job description

Staples in Scottsdale, AZ is seeking Shipping Associates to support full-serve shipping, unpackaged returns, and in-store customer needs. You will engage customers, prepare packages for pickup with third-party carriers, and maintain an organized shipping area in a fast-paced retail setting.

The role emphasizes strong customer service, the ability to explain shipping options, and flexibility to cover various duties including online pickups and store upkeep.