Shipping & Returns Specialist — Flexible Hours

Staples, Inc.; Scottsdale (AZ); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Flexible hours

Weekly pay

Associate discounts

401(k)

Dental and vision insurance

Career development program

Referral programs

Job summary

Staples, Inc. in Scottsdale, AZ is hiring Shipping Associates to deliver exceptional customer service, assist with shipping needs, and manage unpackaged returns in our store.

You’ll be part of a fun, team-oriented retail culture with training provided and opportunities for an on-the-spot interview after applying. Responsibilities include running Full-Serve Shipping and Returns, helping customers choose shipping options, keeping the shipping area organized, maintaining stock of supplies, and

Qualifications

• Must be able to engage with customers and understand their needs to drive additional sales.
• Able to work a flexible schedule based on the store’s needs.
• Ability to lift/push/move materials up to the 100-pound range.
• Strong attention to detail, organization, ability to multi-task and manage priorities.
• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Act with honesty and integrity regarding customer and business information.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers.
• Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.
• Engage in and identify customer needs for shipping and explain different shipping options.
• Maintain the Shipping area to ensure efficient processing and storage of packages.
• Ensure supplies required to process Ship and Returns are in stock.
• Provide exceptional customer service to create a positive, inviting environment for customers.
• Understand and use basic selling skills to engage and present solutions.
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned).

Skills

Customer service

Flexibility

Heavy lifting

Attention to detail

Multi-tasking

Teamwork

Conflict resolution

Integrity

Job description

Staples, Inc. in Scottsdale, AZ is hiring Shipping Associates to deliver exceptional customer service, assist with shipping needs, and manage unpackaged returns in our store.

You’ll be part of a fun, team-oriented retail culture with training provided and opportunities for an on-the-spot interview after applying. Responsibilities include running Full-Serve Shipping and Returns, helping customers choose shipping options, keeping the shipping area organized, maintaining stock of supplies, and