Shipping & Returns Specialist — Flexible Hours, Great Perks

Staples, Inc.; Phoenix (AZ); On-site; USD 30,000 - 42,000; Part time

Benefits offered by this job

Flexible part-time hours or full-time

Generous paid time off

Weekly pay

Career development program

Associate discounts on in-store and on

Discounts at hundreds of retailers, 餐

401(k) plan with a company match

Dental and vision insurance, full-time

And many more benefits

Compensation based on qualifications

Job summary

Staples, Inc. in Phoenix is hiring Shipping Associates to deliver exceptional customer service while assisting customers with shipping needs and unpackaged returns in our retail store.

The role emphasizes collaboration, a fun team culture, and immediate hiring with training provided. Responsibilities include handling all Full-Serve Shipping and Unpackaged Returns, engaging customers, presenting shipping options, keeping the shipping area organized, and ensuring supplies are stocked.

Qualifications

• Able to work a flexible schedule based on the store’s needs.
• Must be able to engage with customers and understand their needs to drive additional sales
• Ability to lift/push/move materials up to the 100-pound range
• Strong attention to detail, organization, ability to multi-task and manage priorities
• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
• Manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers
• Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.
• Engage in and identify customer needs for shipping and explain different shipping options
• Maintain the Shipping area to ensure efficient processing and storage of packages
• Ensure supplies required to process Ship and Returns are in stock
• Provide exceptional customer service to create a positive, inviting environment for customers
• Understand and use basic selling skills to engage and present solutions
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Job description

Staples, Inc. in Phoenix is hiring Shipping Associates to deliver exceptional customer service while assisting customers with shipping needs and unpackaged returns in our retail store.

The role emphasizes collaboration, a fun team culture, and immediate hiring with training provided. Responsibilities include handling all Full-Serve Shipping and Unpackaged Returns, engaging customers, presenting shipping options, keeping the shipping area organized, and ensuring supplies are stocked.