Shipping & Returns Experience Lead

Staples, Inc.; Menifee (CA); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Flexible part-time or full-time hours

Generous paid time off

Weekly pay

Career development program

Associate discounts on in-store and on

Job summary

Staples, Inc. in Menifee, CA is seeking Shipping Associates to deliver exceptional customer service while assisting customers with shipping needs and unpackaged returns in-store. The role emphasizes collaboration, a fun team culture, and immediate hiring with training provided.

Responsibilities include full-serve shipping, returns, engaging customers, and presenting shipping options. The position supports a busy retail environment with physical tasks and a willingness to adapt to store needs.

Qualifications

• Able to engage with customers and understand their needs to drive additional sales.
• Ability to lift/push/move materials up to the 100-pound range.
• Strong attention to detail, organization, ability to multi-task and manage priorities.
• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment.
• Maintain honesty and integrity regarding customer and business information.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers.
• Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.
• Engage in and identify customer needs for shipping and explain different shipping options
• Maintain the Shipping area to ensure efficient processing and storage of packages
• Ensure supplies required to process Ship and Returns are in stock
• Provide exceptional customer service to create a positive, inviting environment for customers
• Understand and use basic selling skills to engage and present solutions
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Skills

Customer service

Sales

Teamwork

Stock management

Physical endurance

Job description

Staples, Inc. in Menifee, CA is seeking Shipping Associates to deliver exceptional customer service while assisting customers with shipping needs and unpackaged returns in-store. The role emphasizes collaboration, a fun team culture, and immediate hiring with training provided.

Responsibilities include full-serve shipping, returns, engaging customers, and presenting shipping options. The position supports a busy retail environment with physical tasks and a willingness to adapt to store needs.