Shipping & Returns Specialist | Flexible Hours

Staples, Inc.; Wilkes-Barre Township (Luzerne County); Sur place; USD 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

Flexible hours

Associate discounts

Retailer discounts

401(k) matching

Dental insurance

Vision insurance

Benefits

Competitive compensation

Résumé du poste

Staples, Inc. is hiring for Shipping Associates to deliver outstanding customer service while handling shipping and unpackaged returns in-store. The role supports a collaborative, team-based retail culture and offers immediate hiring with training provided.

Responsibilities include managing full-serve shipping tasks, assisting with various carrier pickups, and maintaining organized shipping areas. Flexible hours and progressive benefits are available according to store needs.

Qualifications

• Flexible schedule to meet store needs.
• Ability to engage with customers and identify their needs.
• Ability to lift/push/move materials up to 100 pounds.
• Strong attention to detail and multi-tasking.
• Collaborative work in a fast-paced environment.
• Manage conflicts in a respectful manner.
• Act with honesty and integrity regarding customer and business information.

Responsabilités

• Perform Full-Serve Shipping and Unpackaged Returns tasks, including customer engagement and preparing packages for pickup with 3rd party carriers.
• Deliver strong customer service for Amazon returns, UPS shipments, and related services.
• Identify customer needs for shipping and explain available options.
• Maintain the Shipping area for efficient processing and storage of packages.
• Ensure supplies for shipping and returns are stocked.
• Provide exceptional customer service to create a welcoming store environment.
• Apply basic selling skills to engage customers and present solutions.
• Be flexible about duties such as online pickup and cleaning as assigned.

Connaissances

Flexible schedule

Customer engagement

Heavy lifting

Attention to detail

Team collaboration

Conflict management

Integrity

Description du poste

Staples, Inc. is hiring for Shipping Associates to deliver outstanding customer service while handling shipping and unpackaged returns in-store. The role supports a collaborative, team-based retail culture and offers immediate hiring with training provided.

Responsibilities include managing full-serve shipping tasks, assisting with various carrier pickups, and maintaining organized shipping areas. Flexible hours and progressive benefits are available according to store needs.