Shipping & Returns Specialist — Customer-Focused

Staples; Conway (NH); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Flexible hours

Weekly pay

Associate discounts

401(k) match

Medical coverage

Dental and vision

Retail discounts

Job summary

Staples is looking for Shipping Associates to provide exceptional customer service while assisting with shipping needs and unpackaged returns in our retail store. You will be collaborative in a fun, team-oriented culture and help customers with shipping options.

This role offers flexible part-time or full-time hours, weekly pay, and career development opportunities. Staples does not sponsor applicants for work visas for this position.

Qualifications

• Ability to engage with customers and understand their needs to drive additional sales.
• Ability to lift/push/move materials up to 100 pounds.
• Strong attention to detail and organization.
• Ability to thrive in a fast-paced environment and manage priorities.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers
• Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.
• Engage in and identify customer needs for shipping and explain different shipping options
• Maintain the Shipping area to ensure efficient processing and storage of packages
• Ensure supplies required to process Ship and Returns are in stock
• Provide exceptional customer service to create a positive, inviting environment for customers
• Understand and use basic selling skills to engage and present solutions
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Skills

Customer service

Multi-tasking

Flexible schedule

Team collaboration

Job description

Staples is looking for Shipping Associates to provide exceptional customer service while assisting with shipping needs and unpackaged returns in our retail store. You will be collaborative in a fun, team-oriented culture and help customers with shipping options.

This role offers flexible part-time or full-time hours, weekly pay, and career development opportunities. Staples does not sponsor applicants for work visas for this position.