Shipping & Returns Specialist — Flexible Hours & Benefits

Staples; Menifee (CA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Flexible hours

Paid time off

Weekly pay

Career development

Associate discounts

External discounts

401(k) plan

Dental insurance

Vision insurance

Medical coverage

Job summary

Staples in Menifee, CA is seeking a Shipping Associate to assist customers with shipping needs and unpackaged returns in our busy retail store. You will engage customers, process shipments for UPS and other carriers, keep the shipping area organized, and support online pickup duties as needed.

This role emphasizes strong customer service, teamwork, and accuracy in handling returns and shipments in a fast-paced environment.

Qualifications

• Ability to engage with customers and understand their needs to drive sales.
• Ability to lift/push/move materials up to 100 pounds.
• Strong attention to detail, organization, and ability to multi-task.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers.
• Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.
• Engage in and identify customer needs for shipping and explain different shipping options
• Maintain the Shipping area to ensure efficient processing and storage of packages
• Ensure supplies required to process Ship and Returns are in stock
• Provide exceptional customer service to create a positive, inviting environment for customers
• Understand and use basic selling skills to engage and present solutions
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Skills

Customer engagement

Selling to meet needs

Heavy lifting

Multitasking

Conflict management

Team collaboration

Integrity

Job description

Staples in Menifee, CA is seeking a Shipping Associate to assist customers with shipping needs and unpackaged returns in our busy retail store. You will engage customers, process shipments for UPS and other carriers, keep the shipping area organized, and support online pickup duties as needed.

This role emphasizes strong customer service, teamwork, and accuracy in handling returns and shipments in a fast-paced environment.