Logistics Customer Service Specialist

NFI Industries; Garland (TX); On-site; USD 34,000 - 46,000; Full time

Job summary

NFI Industries in Garland, TX is seeking a Distribution Customer Service Representative to handle inquiries, process orders, receipts, and complaints promptly and professionally. You will answer calls, greet visitors, and support scheduling and clerical tasks under supervision.

The role emphasizes accurate order processing, coordination with Traffic and Operations, invoicing verification, and maintaining records.

Qualifications

• HS diploma or equivalent required.
• Strong computer knowledge including MS Office.
• Basic typing skills and familiarity with 10-key.
• Shipping software systems including UPS and Federal Express.
• Excellent oral and written communication skills and customer service.

Responsibilities

• Interacts with customers to respond to inquiries and handle complaints courteously.
• Processes and inputs all customer orders.
• Produces stock reports and related paperwork for orders.
• Coordinates shipping requests with Traffic and Operations, expediting when needed.
• Ensures accurate invoicing and maintains related records.
• Communicates customer feedback to management and liaises between warehouse and customers.

Skills

Communication skills

Customer service

Typing

MS Office

10-key

Irregular hours

Education

HS diploma or equivalent

Tools

UPS shipping software

FedEx shipping software

Job description

NFI Industries in Garland, TX is seeking a Distribution Customer Service Representative to handle inquiries, process orders, receipts, and complaints promptly and professionally. You will answer calls, greet visitors, and support scheduling and clerical tasks under supervision.

The role emphasizes accurate order processing, coordination with Traffic and Operations, invoicing verification, and maintaining records.